Issue
A combined keypad reader works with a valid card swipe, but the keypad does not work. The keypad does not allow a valid pin to be entered to engage the door output even though the door, area and personnel objects are setup correctly. This issue could also happen with a keypad only, without the combination reader.
Product Line
Andover Continuum
Environment
- Keypad
- Keypad/Reader Combination
Cause
A keypad or keypad/reader combination can be ordered with the keypad output set to work in a number of different modes. Continuum requires the output mode to be ordered as follows:
- Buffer one key
- add compliment
- 8 bit message (Dorado) This is also known as 8 bit burst
A keypad that has a different configuration than this will not work with Continuum
Resolution
1. Order a keypad or keypad/reader combination with the 8 bit burst output mode set
2. Contact the keypad manufacturer's technical support (Eg. HID), to see if they will send a Configuration Card that allows the output mode to be changed retrospectively in the field.
