AS offline icon appear

[Anonymous user]

Hi,

I am facing an issue on my AS. I am restoring my ES, which was successfully restored but my AS appear to be offline.

I notice at Device Administrator the it indicate "wrong logon" . I put the logon password, which is the same as workstation password.

I was also facing problem to communicate my AS thru LAN cable at Device Administrator. 

Connecting using USB was ok & i could ping my AS thru LAN.

Please see attached pictures.

Really appreciate your help.

Thanks

[Omaelk]

Hello @nizar_iannai_co , check this link: https://community.se.com/t5/Knowledge-Base/Planning-for-Continuum-LAN-Upgrade/ta-p/8105

If it's not helping, I add @AdamSteele to this thread, he should be able to help you! 

PS: do not hesitate to check the Knowledge base & use the global search bar to see if your issue was already raised before 

[ikechukwum_bass]

Hi Nizar, i am having similar issue. did you later get help?

[Omaelk]

Hello @ikechukwum_bass , as an Building & Residential Partner EcoXpert, you have access to the private community EcoStruxure Building Operation. I invite you to post your issue here to get support from our experts. 

Thank you 

Oma

Community Management Team