Citect Runtime Service start with domain account

[p_mingo]

We have a Citect Scada installation integrated with Active Directory features.

Our problem is that the CItect Runtime services configured to start with the domain account does not start on reboot.

The Service if started with local account works correctly, however we cannot use this mode because integration with Active Directory would be lost.

Our account is configured correctly with the "logon as a service" policy:

We have also changed the owner of the Citect SCADA 2018 R2 folder with the domain user.

Another thing I notice is that the Citect Runtime service depends on the "ArchestraDataStore" service and this starts correctly but is configured with the "NT Service \ArchestraADatStore" account.

Checking the logs on Event Viewer we see that after starting Citect it seems to crash

 

[Kien_Mac]

Hi P_mingo,

I sent you a direct email.

However, this may be best resolved with our Schneider/AVEVA support teams in your region. They are happy to help you troubleshoot.

Kind regards,