"failed to apply the configuration profile"

[Anonymous user]

Hello,

we own a SMART-UPS 2200VA USB and i want to use it on two computers that are on the same network and same domain.

now i have installed the console, agent and server on system 1 i have added system 1 to my store and it works fine.

then i installed the agent only on system 2 after some problems with it not detecting the ups. (because its connected to system 1 via USB)

i found that i could bypass this by just telling the agent its connected manually.

after that the agent starts and i switch back to system 1 that hosts the server.

i click device list configuration and i see system 2 in the "add" list so i add system 2 to system 1 and press apply and then i get the "failed to apply the configuration profile" error.

and i,am completely stuck from here on.

i have added all ports to my firewall manually and turned off windows firewall with no avail.

i have reinstalled the server, agent and console from system 1 and the agent from system 2 still no luck.

i have changed the username and password so everything matches up still nothing.

i also have updated all versions from my install cd to the on on the site so every thing is up to date to 9.0.1 business version

please help me out i,am stuck at this point!

[BillP]

Hi,

We do not support 2 systems connected to the same UPS where 1 is communicating via USB and the second is communicating via Serial. It is possible to make it work but since both system can and will communicate with the UPS there is a significant possibility of a conflict and unexpected behavior can / will occur.

That being said if you can access the the Agent via the web interface and it show that there is communications with the UPS then you should be able to add the Agent to the Server / Console. The main things that will cause the Agent not to be recognized by the Server / Console are, no communications to the UPS, the user name and password do not match what is being used by the Server / Console.

Again, your configuration is not supported and I recommend either purchasing a second UPS for the second system or purchase a network management card for the UPS and use PowerChute Network Shutdown.

[Anonymous user]

Hello thanks for the reaction but why does my UPS have 8 power sockets when i could only connect 1 pc to it? so i need to but a 1500 euro,s UPS for every pc in my network?

i do not use the serial cable i connected only the usb to system 1 and installed the server on system 1 and i,am trying to let the agent on system 2 communicate with the server on system 1 thats all but it gives me the error.

and about different credentials like i sayd in my earlier post i have changed them all so they match up with each other.

i think what i,am asking is not that hard? i got it working pretty good only system 2 won,t be added to the system 1 server.

[BillP]

Hi,

You can connect multiple systems to the UPS for power the issue is the UPS can only communicate with 1 system via USB. As I said earlier we do offer PowerChute Network Shutdown that resolves your issue with communicating with multiple OS. We are also working on serial expansion cards that will allow the UPS to communicate with multiple systems running PowerChute Business Edition. I am not sure of the release date but when the cards are available an announcement will be posted on this forum.

Another option you have now other than using PowerChute Network Shutdown is to run APCUPSD. APCUPSD is a 3rd party application that can be configured with 1 OS acting as the host and other OS/s as clients. The host listens to the UPS and then passing info onto the clients. Here is a link to APCUPSD.

If you have question concerning the post on the APCUPSD site concerning SMTs and SMX UPS please review forum post  Microlink protocol in Apcupsd

[Anonymous user]

thanks alot Bill P. ,

i have try ed the tool you suggested but it also does not work for me but what if i buy a network expansion card for my UPS? and integrate it into my network would it work then?

[BillP · Accepted solution]

Hi,

Yes. You can purchase the AP9630 or AP9631 network card for the Smart-UPS and then install PowerChute Network Shutdown on the systems. Both systems will then listen for instruction from the network card.

Here is a link to the network card/s web page UPS Network Power Management Cards – Remote Monitoring | APC