Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

"Replace Battery" and annoying beeping on APC Back-UPS XS 1200

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • "Replace Battery" and annoying beeping on APC Back-UPS XS 1200
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
101
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
24
34193
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

"Replace Battery" and annoying beeping on APC Back-UPS XS 1200

I took my office apart to have new flooring installed and two days later put it back together, including plugging things back into my APC. Now, the red "Replace Battery" light stays on constantly and every half hour or so I get 15 seconds of loud annoying beeping.

Any way to find out what the problem is? It worked fine before unplugging everything and then plugging it back in. At the very least, I'd like to stop the beeping. I understand APC is just trying to give me a warning, but they should give me a way to turn off the warning - these things go in people's offices!

Labels
  • Labels:
  • Back-UPS & Surge Protectors
  • Tags:
  • battery
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

I did that, and had purchased already 2 new original batteries and did not work with my LS 500, stayed almost an hour with tech support and the beep doesn't stop.
What else am I missing in this picture?

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

Dear Robert,

Could you please let me know the exact Model and Serial number of the UPS? You can find these details on a white bar code sticker at the rear of the unit. What lights are on the front of the UPS when it is beeping? Is the Replace Battery Light flashing or Solid?

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

For those of you recommending sabotaging your hardware, there is a better solution. Similar to DânielFraga's idea above, I found that using the apctest utility on Linux (part of the apcupsd package on Ubuntu) there is a simple menu where you can enable/disable all UPS alarms. You only have to do this once, and the change will remain in effect regardless of reboots, operating system changes, etc. so it's permanent (in the good sense) but reversible (you can always run the utility again after you fix the problem with your batteries or if you change your mind). This worked great on my APC Smart-UPS 750i.

For those not using Linux, I'll just add that nowadays you can easily boot Linux from a USB flash drive or CD which you can create even from Windows, for example with an Ubuntu LiveCD (or LiveUSB). This doesn't make any permanent changes to your computer or Windows/Mac installation. You then boot into Linux, install the apcupsd package, change a couple of settings in the configuration file (/etc/apcupsd/apcupsd.conf) to specify your particular UPS model and connection type (USB or serial), and run apctest to disable the alarm. The whole process can take a few minutes if you know what you're doing, and even if you don't, probably less than the time it would take to open up your UPS and destroy its speaker.

Good luck!

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

tomf_apc
Crewman tomf_apc
Crewman

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

can this missing feature in the OS X version of PowerChute be officially confirmed by anyone from APC?

and if my only option is to borrow a Windows PC to mute the alarm, then will that setting remain in effect even after i disconnect the PC afterwards?

PS. i agree, muting the alarm all the time would prevent you from knowing your battery needs replacement... but now that i already know it needs replacement, i want to mute the alarm... i do not need a reminder every 5 hours (i sleep here too, so the beeping currently wakes me up 2x per night).

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

rwehmer,

Assuming you have already tried running a self test, you can try a manual run time calibration to reset the unit.

Perform a Runtime Calibration. This is a manual procedure and should not be confused with the runtime calibration performed through PowerChute software. The batteries inside of the Smart-UPS are controlled by a microprocessor within the UPS. Sometimes it is necessary to reset this microprocessor, especially after the installation of new batteries. Stop the PowerChute software from running and disconnect the serial cable. There must be at least a 30% load attached to the UPS during this procedure, and this load cannot fluctuate more than +/- 5%. This process will cause the UPS to shut off and cut power to its outlets, therefore, attach a non-critical load to the UPS and then force the UPS on battery by disconnecting it from utility power. Allow the unit to run on battery until it turns off completely. Make sure a 30% load is present! Plug the UPS back into the wall outlet and allow it to recharge.
I find that helps when an automatic self test will not. Do NOT run this manual test if you do not have to, it only reduces the life span of the battery, so avoid it if you can.

There is some more information available here [http://www.refurbups.com/KB-QA-UPS-Smartups]

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

Nikita,

What does the blinking red light says, is it Replace Battery or Overload?

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

Is there any way to simply stop the audible tone? The battery may need replacing, but I'm not going to do it, and I don't want to hear that noise all the time any more.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 24
Anonymous user
Not applicable

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34163
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

I did that, and had purchased already 2 new original batteries and did not work with my LS 500, stayed almost an hour with tech support and the beep doesn't stop.
What else am I missing in this picture?

Reply

Link copied. Please paste this link to share this article on your social media post.

Techie_apc
Sisko Techie_apc
Sisko

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34163
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

Dear Robert,

Could you please let me know the exact Model and Serial number of the UPS? You can find these details on a white bar code sticker at the rear of the unit. What lights are on the front of the UPS when it is beeping? Is the Replace Battery Light flashing or Solid?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34163
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:06 PM . Last Modified: ‎2024-03-26 01:36 AM

For those of you recommending sabotaging your hardware, there is a better solution. Similar to DânielFraga's idea above, I found that using the apctest utility on Linux (part of the apcupsd package on Ubuntu) there is a simple menu where you can enable/disable all UPS alarms. You only have to do this once, and the change will remain in effect regardless of reboots, operating system changes, etc. so it's permanent (in the good sense) but reversible (you can always run the utility again after you fix the problem with your batteries or if you change your mind). This worked great on my APC Smart-UPS 750i.

For those not using Linux, I'll just add that nowadays you can easily boot Linux from a USB flash drive or CD which you can create even from Windows, for example with an Ubuntu LiveCD (or LiveUSB). This doesn't make any permanent changes to your computer or Windows/Mac installation. You then boot into Linux, install the apcupsd package, change a couple of settings in the configuration file (/etc/apcupsd/apcupsd.conf) to specify your particular UPS model and connection type (USB or serial), and run apctest to disable the alarm. The whole process can take a few minutes if you know what you're doing, and even if you don't, probably less than the time it would take to open up your UPS and destroy its speaker.

Good luck!

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34160
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

Superglue is your friend cool

2391_IMAG1687.jpg

Reply

Link copied. Please paste this link to share this article on your social media post.

TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
Sisko

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

You should only be receiving a notification of a replace battery for one minute every five hours. I would recommend disconnecting all equipment from the UPS at the end of the day, and allow the UPS to remain on overnight, to receive a full charge. At that point, depress the test button for 10 seconds, and that will initiate a self-test. That should clear the replace battery LED and audible tone. If not, the battery would need replacing.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

Wow, thank you! I'll try that tonight.

Reply

Link copied. Please paste this link to share this article on your social media post.

TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
Sisko

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

Hello,

The only way to stop the audible tone altogether would be to install the PowerChute Personal Edition software and select "disable battery backup alarms at all times" in the Notification section of the software.

Reply

Link copied. Please paste this link to share this article on your social media post.

tomf_apc
Crewman tomf_apc
Crewman

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

hello, i have two APC UPS devices (both are Back-UPS RS 1000).

i also recently started hearing that one-minute long series of rapid beeps from one of the units, every 5 hours or so (it's quite annoying).

so after searching this forum and reading the above post, i was hopeful about turning off the beeping. i downloaded the latest PowerChute v1.3.4 for OS X, installed it, connected the USB cable, it recognized the UPS... all good, except there is no 'notification section' displayed anywhere in this system preference extension.

am i missing something? or is the software missing something...? 😞

Message was edited by: tomf

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:36 AM

unfortunately, Powerchute for OS X doesnt have the ability to mute alarms. Only the windows version does. 😞

i dont believe you can disable the replace battery alarm though because its trying to tell you it needs a replacement battery. if you muted it, you would potentially never find out you had a bad battery if you didnt look at the UPS until it was too late.

Reply

Link copied. Please paste this link to share this article on your social media post.

tomf_apc
Crewman tomf_apc
Crewman

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34163
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

can this missing feature in the OS X version of PowerChute be officially confirmed by anyone from APC?

and if my only option is to borrow a Windows PC to mute the alarm, then will that setting remain in effect even after i disconnect the PC afterwards?

PS. i agree, muting the alarm all the time would prevent you from knowing your battery needs replacement... but now that i already know it needs replacement, i want to mute the alarm... i do not need a reminder every 5 hours (i sleep here too, so the beeping currently wakes me up 2x per night).

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

i work for APC. i can confirm the OS X software not being able to do that.

yes, the setting will remain.

yes i understand you not wanting to wake up. but again like i said, i am 99% sure that is the one audible alarm you cannot mute.

Reply

Link copied. Please paste this link to share this article on your social media post.

voidstar_apc
Janeway voidstar_apc
Janeway

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

You could always remove the UPS until you procure a replacement battery. A weak battery might not being doing much for you as-is.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

The Battery in my Smart-UPS, SUA1000 was replaced less than one year ago however the light configuration showes full charge, all gree lights, yet the red replace battery light is on and the it beeps periodicaly for about 1 minuet. I removed the battery and had it tested and it came out good, no need to replace. What is wrong and how can I stop the beeping.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

rwehmer,

Assuming you have already tried running a self test, you can try a manual run time calibration to reset the unit.

Perform a Runtime Calibration. This is a manual procedure and should not be confused with the runtime calibration performed through PowerChute software. The batteries inside of the Smart-UPS are controlled by a microprocessor within the UPS. Sometimes it is necessary to reset this microprocessor, especially after the installation of new batteries. Stop the PowerChute software from running and disconnect the serial cable. There must be at least a 30% load attached to the UPS during this procedure, and this load cannot fluctuate more than +/- 5%. This process will cause the UPS to shut off and cut power to its outlets, therefore, attach a non-critical load to the UPS and then force the UPS on battery by disconnecting it from utility power. Allow the unit to run on battery until it turns off completely. Make sure a 30% load is present! Plug the UPS back into the wall outlet and allow it to recharge.
I find that helps when an automatic self test will not. Do NOT run this manual test if you do not have to, it only reduces the life span of the battery, so avoid it if you can.

There is some more information available here [http://www.refurbups.com/KB-QA-UPS-Smartups]

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

I permanently silenced the beeper in a model ES350G by opening up the unit and applying a small dab of epoxy glue into the small hole on top of the beeper (small black component with hole on top) - may also work with silicon sealant (FIRST UNPLUG UNIT AND REMOVE BATTERY)

Message was edited by: blainep

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

I have the same problem with the apc "marketing" and will never buy it's products again.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34160
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

If you still need help please call apc at 1-800-555-2725

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34160
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:07 PM . Last Modified: ‎2024-03-26 01:35 AM

blaine, thanks for your hint. I created this account just to thank you. I went further and instead of covering the buzzer I roughly broken the circuit that powers the buzzer, so no need to open the motherboard to reach it, just opened the cover.
cheers

Reply

Link copied. Please paste this link to share this article on your social media post.

franc_apc
franc_apc
Cadet

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34160
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

I am dissapointed from APC, my battery in my Smart-UPS SC620 is 1.5 years old and since more than a month I get these alarms and errors.

The support used to be good, there was a support system under: emea-de.apc.com which stopped now, I guess, the site is off.

I have now the three possibilities:

-buy a new battery (surely not from APC) for about 40 EUR
-open the device and stop the beeper by force like some others here (my favorite)
-buy a new UPS without this annoying, unstoppable beepfack (surely not from APC)

frank

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34162
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

Nikita,

What does the blinking red light says, is it Replace Battery or Overload?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

hi can someone plzz help me what to do my apc back ups is constantly shutting down causing my computer to cut off. when i put the apc back on there is a constant blinking red light but no sound. what does it mean? do i have to change the battery or something? help plz!!!!!!

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

I have the same exact no break as "Vee" and I was able to disable the beeper using NUPS in Linux:

upscmd apc beeper.disable

I don't understand why Powerchute would prevent you from doing that. Anyway, just my 2 cents.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34163
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

Is there any way to simply stop the audible tone? The battery may need replacing, but I'm not going to do it, and I don't want to hear that noise all the time any more.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

0 Likes
0
34161
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 08:08 PM . Last Modified: ‎2024-03-26 01:35 AM

I took my office apart to have new flooring installed and two days later put it back together, including plugging things back into my APC. Now, the red "Replace Battery" light stays on constantly and every half hour or so I get 15 seconds of loud annoying beeping.

Any way to find out what the problem is? It worked fine before unplugging everything and then plugging it back in. At the very least, I'd like to stop the beeping. I understand APC is just trying to give me a warning, but they should give me a way to turn off the warning - these things go in people's offices!

Attachments
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of