Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82165members
349749posts

pre-sales question

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
bradf52_at_maine.rr.com_apc
Cadet
0 Likes
3
81

pre-sales question

This was originally posted on APC forums on 10/8/2011


First I'm considering the br1000g model. Second I have Win 7 64 bit OS.

My question is is the powerchute software for win 7 64 bit compatible? Second I have at the moment a tripplite 1000lcd which worked fine til I upgraded now if I use it with the usb cable connected my computer doesn't recognize it. So what about apc's ups cable is it true usb or a serial to usb cable. The tripplites cable looks like it's pure usb but it's not according to tripplite. So I wonder if apc's is the same way?

Thanks

Brad


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
81

Re: pre-sales question

This reply was originally posted by Dakota on APC forums on 10/10/2011


(The Ups Comes With The Data Cable)

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
81

Re: pre-sales question

This reply was originally posted by Dakota on APC forums on 10/8/2011


Yes Powerchute does support windows 7 64bit

Message was edited by: Wwallender

BillP
Administrator Administrator
Administrator
0 Likes
0
83

Re: pre-sales question

This reply was originally posted by Angela on APC forums on 10/9/2011


here is the powerchute compatibility chart for reference -> http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R9_EN.pdf

also, the cable that is used with Back UPS is the RJ-45 to USB cable, AP9827 -> http://www.apc.com/resource/include/techspec_index.cfm?base_sku=AP9827

it is an APC specific/proprietary cable.

BillP
Administrator Administrator
Administrator
0 Likes
0
82

Re: pre-sales question

This reply was originally posted by Dakota on APC forums on 10/10/2011


(The Ups Comes With The Data Cable)