powerchute 2.0 doesn't shutdown my box with Windows XP SP3

[Anonymous user]

Hello there

I have APC back-ups es 700 conected to my home pc with windows XP sp3 installed
I use PowerChute 2.0 Personal Edition shipped with ups.

Weird things happen with it.
It doesn't shutdown my pc when the electricity dissapeared and the ups started to work from battery

I changed the property in powerchute to shutdown the pc after 1 minute idle or work on battery

When the power off, 1 minute past, but the pc doesn't go to hibernate. Just show me message that the PC will go to hybernate in less the 15 seconds.
Progress rich the end but nothing happens.

No logs or events in windows event viewer, looks like it just couldn't shutdown.

I updated BIOS to the latest version but nothing changed.

What it might be?

[BillP · Accepted solution]

What is the exact model number of your UPS? Have you also tried uninstalling/reinstalling the software? Also, make sure that hibernation is enable. One thing that you could try is disabling hibernation and simulate a power outage, it should shutdown the PC since you've disabled hibernate.