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internal fault detected XS1000 need help ASAP

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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remixedcat_apc
Crewman
Crewman
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511

internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/11/2015


I have a backups xs1000 and I noticed today there was the following message:

Does this mean I have to get a new battery or replace the whole unit? I need to act quick so please respond quick, thanks!

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remixedcat_apc
Crewman
Crewman
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511

Re: internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/16/2015


yeah i had a rep respond via support tickets. was out of warantee but they did offer trade ups discount.

ns1080g is the new unit i purchased to replace it with for now..

See Answer In Context

6 Replies 6
Terry_Kennedy_apc
Commander
Commander
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511

Re: internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/11/2015


Normally, for the fastest response, you should contact APC Technical Support via phone. The numbers for various countries can be found here. However, that support is Monday-Friday 8AM-8PM Eastern Time in the US. So an APC person may see your post here and answer it before Monday.

I don't use PowerChute (my units all have network management cards), but there is probably some sort of event log available. That might be in the "Technical Data" or "Current Status" on the left side of the screenshot you posted. Information may also be available on the unit's front panel, either LEDs and/or LCD display. If you could post all of that info here, that will help anyone familiar with your UPS model to give you advice.

remixedcat_apc
Crewman
Crewman
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0
511

Re: internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/11/2015


I went and bought a replacement for now but I need that other one fixed still. I submitted a support request last night and will be giving them a call monday. 

BillP
Administrator Administrator
Administrator
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511

Re: internal fault detected XS1000 need help ASAP

This reply was originally posted by Bill on APC forums on 7/14/2015


Liz,

Sorry for the delay in responding. I had to research the error. I have a few questions, is this device BX1000G?  If yes, what's message on the LCD screen and buzzer at that time? Can the UPS still provide output power when PCPE shows this alarm? I assume it happened during or just after a self-test ran? This dialog should be thrown when a Self test fails because of the charger module failure.

remixedcat_apc
Crewman
Crewman
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510

Re: internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/14/2015


Yes it is a BX1000G. it was an F06 error. It shuts everything off.

BillP
Administrator Administrator
Administrator
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510

Re: internal fault detected XS1000 need help ASAP

This reply was originally posted by Bill on APC forums on 7/15/2015


Hi,

F06 indicates a Relay Weld which means one of the relays is in a locked/stuck position and is not functioning properly. You did the right thing replacing the unit. If the unit is less 2 years old you can contact Technical Support for a replacement. In the U.S. the number is 800-890-4272.

remixedcat_apc
Crewman
Crewman
0 Likes
0
512

Re: internal fault detected XS1000 need help ASAP

This was originally posted on APC forums on 7/16/2015


yeah i had a rep respond via support tickets. was out of warantee but they did offer trade ups discount.

ns1080g is the new unit i purchased to replace it with for now..