internal fault detected XS1000 need help ASAP

[Anonymous user]

I have a backups xs1000 and I noticed today there was the following message:

EpPG0f7Nsy6r%2FPJ5qtReYQ%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

Does this mean I have to get a new battery or replace the whole unit? I need to act quick so please respond quick, thanks!

[Terry_Kennedy_apc]

Normally, for the fastest response, you should contact APC Technical Support via phone. The numbers for various countries can be found here. However, that support is Monday-Friday 8AM-8PM Eastern Time in the US. So an APC person may see your post here and answer it before Monday.

I don't use PowerChute (my units all have network management cards), but there is probably some sort of event log available. That might be in the "Technical Data" or "Current Status" on the left side of the screenshot you posted. Information may also be available on the unit's front panel, either LEDs and/or LCD display. If you could post all of that info here, that will help anyone familiar with your UPS model to give you advice.

[Anonymous user]

I went and bought a replacement for now but I need that other one fixed still. I submitted a support request last night and will be giving them a call monday. 

[BillP]

Liz,

Sorry for the delay in responding. I had to research the error. I have a few questions, is this device BX1000G?  If yes, what's message on the LCD screen and buzzer at that time? Can the UPS still provide output power when PCPE shows this alarm? I assume it happened during or just after a self-test ran? This dialog should be thrown when a Self test fails because of the charger module failure.

[Anonymous user]

Yes it is a BX1000G. it was an F06 error. It shuts everything off.

[BillP]

Hi,

F06 indicates a Relay Weld which means one of the relays is in a locked/stuck position and is not functioning properly. You did the right thing replacing the unit. If the unit is less 2 years old you can contact Technical Support for a replacement. In the U.S. the number is 800-890-4272.

[Anonymous user · Accepted solution]

yeah i had a rep respond via support tickets. was out of warantee but they did offer trade ups discount.

ns1080g is the new unit i purchased to replace it with for now..