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faulty C5?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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kenshindono_apc
Crewman
Crewman
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238

faulty C5?

This was originally posted on APC forums on 6/29/2009


picked up a C5 power filter for my entertainment center setup. The bedroom work for the room its going into is taking longer than i thought so i figured i better test it before the exchange period expires from the store i bought it from (audiohollics)

I hooked it up to just my laptop, ps2, and an old 32" tv . it seemed ok but i thought i heard it click on and off randomly a few times when i was just sitting in the room. Well last night i had my laptop plugged in and i heard that clicking noise. I looked over and the C5 kept turning itself on and off. i watched it and it would go off for several seconds, turn on.. then the wiring ok light would flicker briefly then it would go off again. It did this for several minutes. I tried unplugging it and plugging it back in and it still did it. It eventually stoped. The laptop still ran because it has a battery in it but looked over at the ps2 l ight and it was going off

i checked the manual and theres very little for troubleshooting. I double checked that the polarity wasn't reversed, that the neutral wire was fine, and that the ground was ok.It all checked out

is this just a bad unit? what could cause this? We've never had problems with the wiring in out house.

It certainly shouldnt be overloading from 3 items plugged into it, i have no idea whats going on. Any ideas? or is it just a busted unit?


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kenshindono_apc
Crewman
Crewman
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0
238

Re: faulty C5?

This was originally posted on APC forums on 7/1/2009


wound up calling up audioholics they are actually gonna send me a shipping label so i dont pay shipping, so its all good i guess. i think i just have a faulty unit.

See Answer In Context

8 Replies 8
BillP
Administrator Administrator
Administrator
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238

Re: faulty C5?

This reply was originally posted by Angela on APC forums on 6/29/2009


right, i dont think its overloading or anything cause you're right, it is a small load. i am just thinking theres a possibilty some piece of the load is causing to do strange things or theres a problem with one of the outlets that something is plugged into. i am just throwing that out there, not sure at this point 😕

kenshindono_apc
Crewman
Crewman
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238

Re: faulty C5?

This was originally posted on APC forums on 6/30/2009


i guess thats possible but the thing is it should have given me problems in the past. these are 3 items i used all the time before with no problems. I guess if no one has any other ideas i'll just asume i ts defective and exchange it, eating the shipping cost

BillP
Administrator Administrator
Administrator
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238

Re: faulty C5?

This reply was originally posted by Angela on APC forums on 6/29/2009


can you tell us the other LEDs on the front panel of the device and what they're doing? have you tried a different outlet just to be sure? it sound crazy and if the LEDs are somewhat normal, i'd look into getting it replaced, but only after we rule anything else out so you dont get a replacement and it does the same thing.

kenshindono_apc
Crewman
Crewman
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238

Re: faulty C5?

This was originally posted on APC forums on 6/29/2009


i tried 2 outlets and like i said, i ran the tests on the main one i was using and the outlet seems fine. I have never had problems with it before.. the thing is it doesn't do it all the time just randomly it seems. I heard the clicking sound before when i wasn't using anything plugged into it but last night was the first time i actually was using something and got to see what it was doing.

its very strange. all the LED's go out, theres a loud clicking noise, its like the system completely shuts down for a few seconds then it clicks again and restarts. It did that for a few minutes it seemed.

sometimes the wiring ok light flashes on and off a few times when its doing it. The overload light never goes on though. just the standard power light, wiring ok light and the filtering light. So the LED's seem normal. The power cable was pinched in the box a bit, and has a small dent in it near the base.. could that be the problem?

Message was edited by: kenshindono

BillP
Administrator Administrator
Administrator
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238

Re: faulty C5?

This reply was originally posted by Angela on APC forums on 6/29/2009


how often would you say it happens? i assume you have always had something plugged into it but if you havent, can you try to see if it does it with no load? i realize too it might not be frequent enough to catch.

kenshindono_apc
Crewman
Crewman
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0
238

Re: faulty C5?

This was originally posted on APC forums on 6/29/2009


well ive only had it plugged in for 3 or 4 days. I heard the clicking sound twice before but didn't notice what it was untill the 2nd time, i glanced at it that time and it had turned itself off and on. only once that time though. the 3rd time was last night that i described above. The problem is i cant wait several days to try to catch it doing it again with stuff unpluged im almost at the 30 days for an exchange. Honestly though if its just overloading from a laptop, tv, and ps3 plugged in then something is definatly wrong. thats a very light load

BillP
Administrator Administrator
Administrator
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238

Re: faulty C5?

This reply was originally posted by Angela on APC forums on 6/30/2009


alternatively, you can call APC for a replacement and if its within 30 days of installation, they will give you a return label.

kenshindono_apc
Crewman
Crewman
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239

Re: faulty C5?

This was originally posted on APC forums on 7/1/2009


wound up calling up audioholics they are actually gonna send me a shipping label so i dont pay shipping, so its all good i guess. i think i just have a faulty unit.