computer won't stay on

[Anonymous user]

When I pull the plug from the wall on the BN600G, the computer dies. No power. Also the light is yellow, not green. 

It's a brand new unit. Is there a trick to getting these things started?

Thanks for any tips. No replies from APC on this yet.

[BillP]

Hi,

The UPS is sold with the battery disconnected. Verify that the battery has been connected properly. If the battery is not connected properly the Replace Battery LED will flash.

[Anonymous user]

yes, the battery is connected and the provided app indicates battery is charged 100%. Also the light is green, although it looks more yellow than green to me. Everything I see in the App on my  PC indicates it's fully operational. But when I pull the plug, the monitor and PC immediately go dark. The piece of paper taped to the unit when I unpacked showed all QA tests passed.

The question is, is it a valid test to just pull the AC plug from the wall outlet to test if it works or do I need to pop the  breaker? Problem there is I'd have to pop 5-6 breakers since I don't know which one controls this outlet, then I'd have to reset a bunch of clocks and wait 45 min for the cable boxes to reset themselves, thus incuring the rath of my better half.

[Anonymous user · Accepted solution]

False alarm!  There was yellow tape covering the battery backup plugs so I didn't see them. I was plugged into the surge protector side only.

Works fine now!