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backups XS1000 stuck at 71% charging?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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agnxnetworks_apc
Ensign
Ensign
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backups XS1000 stuck at 71% charging?

This was originally posted on APC forums on 12/8/2013


I had a brief power outage (3 hours long) happened only 1 day 23 hours ago

and since then the battery is 71% charged and isn't going up. as a matter of fact it's going... down... I'm plugged in.

I'm running server 2012 and not running powerchute.

I've had this since Dec 2011.

Is it time for a new battery? Should I install the software?


Accepted Solutions
agnxnetworks_apc
Ensign
Ensign
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224

Re: backups XS1000 stuck at 71% charging?

This was originally posted on APC forums on 12/10/2013


I'll keep you posted. Thanks.

See Answer In Context

5 Replies 5
agnxnetworks_apc
Ensign
Ensign
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224

Re: backups XS1000 stuck at 71% charging?

This was originally posted on APC forums on 12/8/2013


Model:Back-UPS BX1000G
Serial number:3B1137X20222
Firmware revision:869.L2.D
Software version:PowerChute Personal Edition 3.0.0.1
Date of last manual self-test:Never
Result of last manual self-test:Not Recorded
RAM:15.90 GB
Free disk space:182.41 GB

BillP
Administrator Administrator
Administrator
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224

Re: backups XS1000 stuck at 71% charging?

This reply was originally posted by Angela on APC forums on 12/9/2013


You can try to reset the unit if any change. Turn off and unplug any attached load to the UPS. Then turn the UPS itself off and unplug it from the wall/AC power. Then, disconnect the battery and hold down the power button for 10-20 seconds. Reconnect the battery and reconnect the UPS to AC power. Turn it back on and you can reconnect your equipment and observe if you see any changes.

agnxnetworks_apc
Ensign
Ensign
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224

Re: backups XS1000 stuck at 71% charging?

This was originally posted on APC forums on 12/9/2013


Here's one wierd thing. I did 3 self tests and they failed at "fault"

1651_22222 %282%29.PNG

then I woke up the next morning and the software says it's fine

1650_powerchute1.PNG

Should I still be worried? or did it just have a brain fart?

BillP
Administrator Administrator
Administrator
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224

Re: backups XS1000 stuck at 71% charging?

This reply was originally posted by Angela on APC forums on 12/9/2013


I'd keep an eye on it. Perhaps there was a firmware bug of some sort that prevented the number from increasing. If it happens again, we'll have to see if we can narrow down what causes it. I've never seen that before specifically so I'd think if it was a bug, we'd have seen it with other customers - but who knows.

agnxnetworks_apc
Ensign
Ensign
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225

Re: backups XS1000 stuck at 71% charging?

This was originally posted on APC forums on 12/10/2013


I'll keep you posted. Thanks.