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back ups es 750 phone line issue

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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cjdod_apc
Cadet
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100

back ups es 750 phone line issue

This was originally posted on APC forums on 11/15/2013


when I connect my samsung clx6260fw multifuntion printer's phone line through my es750, the phone line does not work when using the fax feature of the MF unit. The phone line connect through the es750 does work when I use only the phone but for some reason, the phone line is corrupted somehow when connected to my mf printer for fax use.

any idea why the back up ups would cause the phone line to malfunction when connected to my new multifunction unit?

thanks cj


Accepted Solutions
BillP
Administrator Administrator
Administrator
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Re: back ups es 750 phone line issue

This reply was originally posted by Bill on APC forums on 11/18/2013


Hi CJ,

Is your fax a separate line /extension number? Example voice line is 123-456-7890 and the fax is 123-456-7891 If they are separate then the issue could be cause by the UPS protects / passes current from the 2 center wires and the fax may be using the opposite 2 wires.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
101

Re: back ups es 750 phone line issue

This reply was originally posted by Bill on APC forums on 11/18/2013


Hi CJ,

Is your fax a separate line /extension number? Example voice line is 123-456-7890 and the fax is 123-456-7891 If they are separate then the issue could be cause by the UPS protects / passes current from the 2 center wires and the fax may be using the opposite 2 wires.