XS1300 controlled outlets not operating

[Anonymous user]

I just recieved my APC XS1300 in the mail. The controlled outlets do not energize when there is no a/c input. I have verified this by doing the following : I made sure the energy management is on by viewing the leaf in the display and the setting on the powerchute software. I set the master outlet signal to 10 watts, I have my computer plugged into the master outlet,I have my monitor plugged into the top controlled outlet, I pulled the ups a/c plug from the wall and the computer stays running but the monitor goes out instantly. The computer is pulling 60 watts which is well over the 10 watt threshold. I have tried different settings and the controlled outlets always shut off when a/c plug is pulled from the wall. Any suggestions ?
Thanks,
Perry Walters

[BillP]

Good day Perry,

If the UPS that you have is a BX1300G, the controlled by master outlets are all on the surge side. It means that if you will loose AC voltage, those outlets would turn off. Only those that are on the Battery and Surge outlets would have power during an outage. The controlled by master outlet would turn on/off if the UPS is Online.

[Anonymous user]

Thank you for the reply, I understand now how that works. But it gives another type of problem, If I have the ups in energy saving mode with my computer connected to the master outlet and my monitor connected to the controlled outlet and I lose power, my computer will stay on but my monitor will go off because it's not on the battery side and I will not have a monitor operating in order to shut the computer down. I guess this all would only happen if I were on the computer when the power outtage happened. I guess it's a mute point. What is the best/most common configuration that most peple use ? Do you connect computer, monitor, and network router on the battery side, and non essiential components to the surge only side ?

[BillP · Accepted solution]

You are welcome Perry.

Typically, our customer would also install the software that comes with the UPS. The software is called APC PowerChute Personal Edition. This software has the capability to gracefully shutdown the computer where it is installed in the event of a power outage/blackout. Even if your monitor was off, the software would tell the Operating System/PC to turn itself off or hibernate.

In your situation, if you would like to continue your work or save it I would advise that you connect your monitor on the battery side. You are also correct with the typical settings/connection that you would do. Those that are important or let's say sensitive equipment, I would connect them on the battery side. Those that do not require power during a blackout i.e. speakers, I would connect them on the surge only outlet.

Hope this helps.