Windows 7 64bit - PowerChute v3.0 Win7 Error - "PowerChute has stopped work

[Anonymous user]

I've spent an hour searching the forum before I posted. Lots of related posts, but no answer to my problem. Thanks for any replies!

I'm setting up a new Windows 7 64 bit system. It has gone very well until I tired to install the latest version of PowerChute. The installation went great with no problems, but when I try to start the program, I get the following error:

[http://pages.sssnet.com/jimshu1/APC%20Error1.jpg]
[http://pages.sssnet.com/jimshu1/APC%20Error2.jpg]

I've tried everything I can think of including shutting down my virus program. No luck.

Would really appreciate any replies!!! Thanks.

[Anonymous user]

I am running Norton Internet Security v18.1.0.37, but can't see an issue with it and PowerChute. Thanks.

[BillP]

ok, don't shoot the messenger on this solution and how silly it might be but it is at least fixed for those of you that have it.

h2. *"PowerChute Personal Edition 3.X "has stopped working" on Windows Vista or Windows 7" Solution*
http://nam-en.apc.com/app/answers/detail/a_id/11522

[Anonymous user]

This morning ( Saturday ), I found the same condition, when I tried to to get out of
hybernation, the UPS "On Battery" light came on, as well as the alarm, which
forces a hard shutdown and reboot.

Can I download and install the previous version, 3.0.1?
It did not exhibit this problem.

[Anonymous user]

Not exactly the same issue, but since installing PowerChute Personal 3.0.2
for Windows 7, when my system goes into hybernation ( at night ), the next
morning I find the "On Battery" light on and I am unable to bring my system
out of hybernation.

After doing an ugly power down, and reboot, the UPS appears to work fine.

I did not have this problem with the previous version, only after installing
the Windows 7 version of PowerChute Personal 3.0.2.

I even went through the process of uninstalling, downloading and reinstalling, and
having the same problem.

[BillP]

Hi Ray,

Since you have mentioned that the On Battery LED was lit, do you have any idea if there was a power problem that occurred? Does it always happen everyday?

[Anonymous user]

I just installed 3.0.2, on Monday ( 02/20 ), and it happened on both
Monday night and Tuesday night. It is strange, because I am
normally out all day and the system goes into hyberation, during the
day, too.
So, installed Monday - Tuesday morning found the problem, hard shutdown and reboot.
Wednesday morning found the problem, hard shutdown and reboot.

This morning, Thursday, I deinstalled PowerChute for Windows 7 and installed
PowerChute for XP. Willing to try anything.
I can go back to the Windows 7 version, if it would help resolve this.
I am running a 64 bit Quad 4 processor, with Window 7.

[BillP]

Check your PM Ray.

[Anonymous user]

I was unable to download from that link, BUT here is the story.
I used Windows program removal tool to remove PowerChute, then installed
PowerChute 3.0.2 for Windows &.

I have not see the problem, in the last two days.
Fingers crossed?

[Anonymous user · Accepted solution]

I solved this issue by changing both the startup shortcut and the main program shortcut to "Run the program as an administrator".