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Why doesn't SU1000 switch to battery?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
rkziegler_apc
Crewman
Crewman
0 Likes
2
118

Why doesn't SU1000 switch to battery?

This was originally posted on APC forums on 2/5/2010


Periodically, I will get a sudden loss of power to my desk area only (not the whole house) and my UPS doesn't switch to battery. The log just says: Are some the receptacles unswitchable, or could my settings be causing this?

2/4/10 22:44:41 Communication Established
2/4/10 22:44:30 Monitoring Started
2/1/10 16:19:10 Communication Established
2/1/10 16:18:48 Monitoring Started
1/31/10 22:24:37 Communication Established
1/31/10 22:24:22 Monitoring Started
1/31/10 06:23:48 Communication Established
1/31/10 06:23:41 Monitoring Started
1/31/10 06:21:12 Monitoring Stopped
1/28/10 22:24:40 Communication Established
1/28/10 22:24:33 Monitoring Started
1/26/10 03:19:06 Communication Established
1/26/10 03:18:59 Monitoring Started
1/26/10 03:16:38 Monitoring Stopped
1/18/10 18:39:22 Communication Established
1/18/10 18:39:15 Monitoring Started
1/13/10 22:59:12 Battery Needs Replacing

I don't know why it said bettery needs replacing that one time, becasue all is well now:

UPS System Parameters Status





Device Status On line

UPS Load 28.0 %

Runtime Remaining 45 Minutes

Internal Temperature 35.1 °C / 95.2 °F


Power Status





Line Voltage 117.6 VAC

Output Voltage 117.6 VAC

Output Frequency 60.0 Hz


Battery Status





Battery Charge 100.0 %

Battery Voltage 27.9 VDC




2/5/10 20:44:58 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.1
2/5/10 20:24:59 118.3 119.6 118.9 119.6 60.00 27.87 27.0 35.1
2/5/10 20:04:59 117.0 118.3 117.6 117.6 60.00 27.87 28.0 35.1
2/5/10 19:44:59 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 19:24:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 19:04:59 118.9 120.2 119.6 119.6 60.00 27.87 22.3 35.5
2/5/10 18:44:59 119.6 120.2 120.2 120.2 60.00 27.87 27.0 35.5
2/5/10 18:24:59 120.2 121.5 120.9 120.9 60.00 27.87 28.6 35.5
2/5/10 18:04:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.5
2/5/10 17:44:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 17:24:59 118.3 120.2 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 17:04:59 118.9 120.2 120.2 120.2 60.00 27.87 26.5 35.5
2/5/10 16:44:59 119.6 120.2 120.2 120.2 60.00 27.87 26.5 35.1
2/5/10 16:24:59 120.2 120.9 120.9 120.9 60.00 27.87 27.0 35.1
2/5/10 16:04:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.1
2/5/10 15:44:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.1
2/5/10 15:25:00 119.6 120.2 120.2 120.2 60.00 27.87 21.8 35.1
2/5/10 15:05:00 120.2 120.9 120.2 120.9 60.00 27.87 27.0 35.1
2/5/10 14:45:00 120.9 122.2 122.2 122.2 60.00 27.87 27.0 35.1
2/5/10 14:25:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 14:05:00 121.5 122.2 122.2 122.2 60.00 27.87 21.8 35.1
2/5/10 13:45:00 120.9 122.2 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:25:00 120.2 121.5 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 12:45:00 120.2 120.9 120.2 120.2 60.00 27.87 22.3 35.1
2/5/10 12:25:00 120.2 121.5 120.9 120.9 60.00 27.87 22.3 35.1
2/5/10 12:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 11:45:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 34.6
2/5/10 11:25:00 120.2 121.5 121.5 121.5 60.00 27.87 22.3 35.1


Accepted Solutions
rkziegler_apc
Crewman
Crewman
0 Likes
0
118

Why doesn't SU1000 switch to battery?

This was originally posted on APC forums on 2/6/2010


Periodically, I will get a sudden loss of power to my desk area only (not the whole house) and my UPS doesn't switch to battery. The log just says: Are some the receptacles unswitchable, or could my settings be causing this?

2/4/10 22:44:41 Communication Established
2/4/10 22:44:30 Monitoring Started
2/1/10 16:19:10 Communication Established
2/1/10 16:18:48 Monitoring Started
1/31/10 22:24:37 Communication Established
1/31/10 22:24:22 Monitoring Started
1/31/10 06:23:48 Communication Established
1/31/10 06:23:41 Monitoring Started
1/31/10 06:21:12 Monitoring Stopped
1/28/10 22:24:40 Communication Established
1/28/10 22:24:33 Monitoring Started
1/26/10 03:19:06 Communication Established
1/26/10 03:18:59 Monitoring Started
1/26/10 03:16:38 Monitoring Stopped
1/18/10 18:39:22 Communication Established
1/18/10 18:39:15 Monitoring Started
1/13/10 22:59:12 Battery Needs Replacing

I don't know why it said bettery needs replacing that one time, becasue all is well now:

UPS System Parameters Status





Device Status On line

UPS Load 28.0 %

Runtime Remaining 45 Minutes

Internal Temperature 35.1 °C / 95.2 °F


Power Status





Line Voltage 117.6 VAC

Output Voltage 117.6 VAC

Output Frequency 60.0 Hz


Battery Status





Battery Charge 100.0 %

Battery Voltage 27.9 VDC




2/5/10 20:44:58 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.1
2/5/10 20:24:59 118.3 119.6 118.9 119.6 60.00 27.87 27.0 35.1
2/5/10 20:04:59 117.0 118.3 117.6 117.6 60.00 27.87 28.0 35.1
2/5/10 19:44:59 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 19:24:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 19:04:59 118.9 120.2 119.6 119.6 60.00 27.87 22.3 35.5
2/5/10 18:44:59 119.6 120.2 120.2 120.2 60.00 27.87 27.0 35.5
2/5/10 18:24:59 120.2 121.5 120.9 120.9 60.00 27.87 28.6 35.5
2/5/10 18:04:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.5
2/5/10 17:44:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 17:24:59 118.3 120.2 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 17:04:59 118.9 120.2 120.2 120.2 60.00 27.87 26.5 35.5
2/5/10 16:44:59 119.6 120.2 120.2 120.2 60.00 27.87 26.5 35.1
2/5/10 16:24:59 120.2 120.9 120.9 120.9 60.00 27.87 27.0 35.1
2/5/10 16:04:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.1
2/5/10 15:44:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.1
2/5/10 15:25:00 119.6 120.2 120.2 120.2 60.00 27.87 21.8 35.1
2/5/10 15:05:00 120.2 120.9 120.2 120.9 60.00 27.87 27.0 35.1
2/5/10 14:45:00 120.9 122.2 122.2 122.2 60.00 27.87 27.0 35.1
2/5/10 14:25:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 14:05:00 121.5 122.2 122.2 122.2 60.00 27.87 21.8 35.1
2/5/10 13:45:00 120.9 122.2 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:25:00 120.2 121.5 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 12:45:00 120.2 120.9 120.2 120.2 60.00 27.87 22.3 35.1
2/5/10 12:25:00 120.2 121.5 120.9 120.9 60.00 27.87 22.3 35.1
2/5/10 12:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 11:45:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 34.6
2/5/10 11:25:00 120.2 121.5 121.5 121.5 60.00 27.87 22.3 35.1

See Answer In Context

2 Replies 2
KVAr_apc
Captain
Captain
0 Likes
0
118

Re: Why doesn't SU1000 switch to battery?

This was originally posted on APC forums on 2/10/2010


The "change battery" detection is highly unreliable at best and usually fails to identify battery in need of replacing. It could also give a false positive if the UPS is overloaded.

First try a self-test with no load. If it passes, the inverter should be fine.
Then,
Run a UPS on 300 or 500W halogen light and try to make it go on battery and initiate a self-test by holding the button on the front for 3 seconds or so. If it responds by "replace battery" or 'overload' light or it shuts off, your batteries need replacing. You'll need two 12v 12Ah or 12120 batteries and save the fuse from the original battery. Batteries should cost $50-60 online.

rkziegler_apc
Crewman
Crewman
0 Likes
0
119

Why doesn't SU1000 switch to battery?

This was originally posted on APC forums on 2/6/2010


Periodically, I will get a sudden loss of power to my desk area only (not the whole house) and my UPS doesn't switch to battery. The log just says: Are some the receptacles unswitchable, or could my settings be causing this?

2/4/10 22:44:41 Communication Established
2/4/10 22:44:30 Monitoring Started
2/1/10 16:19:10 Communication Established
2/1/10 16:18:48 Monitoring Started
1/31/10 22:24:37 Communication Established
1/31/10 22:24:22 Monitoring Started
1/31/10 06:23:48 Communication Established
1/31/10 06:23:41 Monitoring Started
1/31/10 06:21:12 Monitoring Stopped
1/28/10 22:24:40 Communication Established
1/28/10 22:24:33 Monitoring Started
1/26/10 03:19:06 Communication Established
1/26/10 03:18:59 Monitoring Started
1/26/10 03:16:38 Monitoring Stopped
1/18/10 18:39:22 Communication Established
1/18/10 18:39:15 Monitoring Started
1/13/10 22:59:12 Battery Needs Replacing

I don't know why it said bettery needs replacing that one time, becasue all is well now:

UPS System Parameters Status





Device Status On line

UPS Load 28.0 %

Runtime Remaining 45 Minutes

Internal Temperature 35.1 °C / 95.2 °F


Power Status





Line Voltage 117.6 VAC

Output Voltage 117.6 VAC

Output Frequency 60.0 Hz


Battery Status





Battery Charge 100.0 %

Battery Voltage 27.9 VDC




2/5/10 20:44:58 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.1
2/5/10 20:24:59 118.3 119.6 118.9 119.6 60.00 27.87 27.0 35.1
2/5/10 20:04:59 117.0 118.3 117.6 117.6 60.00 27.87 28.0 35.1
2/5/10 19:44:59 118.3 119.6 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 19:24:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 19:04:59 118.9 120.2 119.6 119.6 60.00 27.87 22.3 35.5
2/5/10 18:44:59 119.6 120.2 120.2 120.2 60.00 27.87 27.0 35.5
2/5/10 18:24:59 120.2 121.5 120.9 120.9 60.00 27.87 28.6 35.5
2/5/10 18:04:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.5
2/5/10 17:44:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.5
2/5/10 17:24:59 118.3 120.2 118.9 118.9 60.00 27.87 27.0 35.5
2/5/10 17:04:59 118.9 120.2 120.2 120.2 60.00 27.87 26.5 35.5
2/5/10 16:44:59 119.6 120.2 120.2 120.2 60.00 27.87 26.5 35.1
2/5/10 16:24:59 120.2 120.9 120.9 120.9 60.00 27.87 27.0 35.1
2/5/10 16:04:59 118.9 120.2 119.6 119.6 60.00 27.87 27.0 35.1
2/5/10 15:44:59 119.6 120.2 120.2 120.2 60.00 27.87 28.0 35.1
2/5/10 15:25:00 119.6 120.2 120.2 120.2 60.00 27.87 21.8 35.1
2/5/10 15:05:00 120.2 120.9 120.2 120.9 60.00 27.87 27.0 35.1
2/5/10 14:45:00 120.9 122.2 122.2 122.2 60.00 27.87 27.0 35.1
2/5/10 14:25:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 14:05:00 121.5 122.2 122.2 122.2 60.00 27.87 21.8 35.1
2/5/10 13:45:00 120.9 122.2 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:25:00 120.2 121.5 121.5 121.5 60.00 27.87 21.8 35.1
2/5/10 13:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 12:45:00 120.2 120.9 120.2 120.2 60.00 27.87 22.3 35.1
2/5/10 12:25:00 120.2 121.5 120.9 120.9 60.00 27.87 22.3 35.1
2/5/10 12:05:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 35.1
2/5/10 11:45:00 120.2 121.5 120.9 120.9 60.00 27.87 21.8 34.6
2/5/10 11:25:00 120.2 121.5 121.5 121.5 60.00 27.87 22.3 35.1