Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Warranty

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • Warranty
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
99
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
7
1076
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

Warranty

I have purchased some unit of SYBT5 below is the serial number. Please tell me the way how i can verify there warranty these units online.

Here is the few serial numbers. QD1023150190 and QD1023150191

Labels
  • Labels:
  • Universal Transfer Switch
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

i can do that but please read the disclaimer in your other post that Chrisri30 noted - Referenced content removed

esupport emails can begin here: http://www.apc.com/support/contact/ask_apc.cfm?isocountrycode=US or use esupport@apcc.com

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 7
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

hello,

we have this:

http://www.apc.com/site/support/index.cfm/warranty-services/ups-factory-warranty-status/

but its for UPS and you are trying to look up batteries. i can tell you that these should be in warranty by looking at the serial numbers. i dont know if we have a specific link for batteries to check warranty, only UPS.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

I asking for battery modules not batteries. I purchase these batteries modules from a local vendor he is providing me the warranty of two year. But where i supply they are asking me please prove that these units are genuine and originally manufacture by APC. My vendor is not helping me in this regard.

Along with these battery modules. I also purchased power modules "SYPM4KI" these are verified from APC web site. My client have no issue with this. But asking for battery modules.

Please help me in this regard that how i can establish the fact that these above units are genuine and originally manufacture by APC_

Message was edited by: techzoo

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

i saw you have another thread on this topic.

all of the modules have APC serial numbers. what happens though is some vendors maybe take the SYBT5 modules and replace the individual batteries inside the modules. with that, we cant really help you prove whether or not they did that because all we can really verify is the module serial number is valid.

the battery serial numbers you provided above in your original post are valid serial numbers from 2010. if they were bought brand new in 2012, i'd raise the concern that they are already almost two years old..

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

Thanks for your reply.

We have no issue of replacing of batteries etc as you mentioned. Batteries are working fine. Problem is that I need some sort of certificate on the base serial number that these are organically manufacture by APC. Please tell the way how can i got. A email from APC will be enough. Please tell procedure or email id where i contact and i will keep my buyer in CC. Answer from you on the base of your database will solve this issue. No need to mentioned batteries modules warranty status.

I hope you understand my issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

i would suggest contacting our E-Support team who could provide this email. just refer to this forum post? will that do?

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1075
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

please send me the link of E-Support

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

0 Likes
0
1076
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:34 PM . Last Modified: ‎2024-03-20 01:10 AM

i can do that but please read the disclaimer in your other post that Chrisri30 noted - Referenced content removed

esupport emails can begin here: http://www.apc.com/support/contact/ask_apc.cfm?isocountrycode=US or use esupport@apcc.com

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of