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Warranty

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
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Warranty

This question was originally posted by Gulraiz on APC forums on 7/25/2012


I have purchased some unit of SYBT5 below is the serial number. Please tell me the way how i can verify there warranty these units online.

Here is the few serial numbers. QD1023150190 and QD1023150191


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BillP
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Re: Warranty

This reply was originally posted by Angela on APC forums on 11/8/2012


i can do that but please read the disclaimer in your other post that Chrisri30 noted - Referenced content removed

esupport emails can begin here: http://www.apc.com/support/contact/ask_apc.cfm?isocountrycode=US or use esupport@apcc.com

See Answer In Context

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BillP
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Re: Warranty

This reply was originally posted by Angela on APC forums on 7/25/2012


hello,

we have this:

http://www.apc.com/site/support/index.cfm/warranty-services/ups-factory-warranty-status/

but its for UPS and you are trying to look up batteries. i can tell you that these should be in warranty by looking at the serial numbers. i dont know if we have a specific link for batteries to check warranty, only UPS.

BillP
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Re: Warranty

This reply was originally posted by Gulraiz on APC forums on 11/7/2012


I asking for battery modules not batteries. I purchase these batteries modules from a local vendor he is providing me the warranty of two year. But where i supply they are asking me please prove that these units are genuine and originally manufacture by APC. My vendor is not helping me in this regard.

Along with these battery modules. I also purchased power modules "SYPM4KI" these are verified from APC web site. My client have no issue with this. But asking for battery modules.

Please help me in this regard that how i can establish the fact that these above units are genuine and originally manufacture by APC_

Message was edited by: techzoo

BillP
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Re: Warranty

This reply was originally posted by Angela on APC forums on 11/7/2012


i saw you have another thread on this topic.

all of the modules have APC serial numbers. what happens though is some vendors maybe take the SYBT5 modules and replace the individual batteries inside the modules. with that, we cant really help you prove whether or not they did that because all we can really verify is the module serial number is valid.

the battery serial numbers you provided above in your original post are valid serial numbers from 2010. if they were bought brand new in 2012, i'd raise the concern that they are already almost two years old..

BillP
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Re: Warranty

This reply was originally posted by Gulraiz on APC forums on 11/8/2012


Thanks for your reply.

We have no issue of replacing of batteries etc as you mentioned. Batteries are working fine. Problem is that I need some sort of certificate on the base serial number that these are organically manufacture by APC. Please tell the way how can i got. A email from APC will be enough. Please tell procedure or email id where i contact and i will keep my buyer in CC. Answer from you on the base of your database will solve this issue. No need to mentioned batteries modules warranty status.

I hope you understand my issue.

BillP
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Re: Warranty

This reply was originally posted by Angela on APC forums on 11/8/2012


i would suggest contacting our E-Support team who could provide this email. just refer to this forum post? will that do?

BillP
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Re: Warranty

This reply was originally posted by Gulraiz on APC forums on 11/8/2012


please send me the link of E-Support

BillP
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Re: Warranty

This reply was originally posted by Angela on APC forums on 11/8/2012


i can do that but please read the disclaimer in your other post that Chrisri30 noted - Referenced content removed

esupport emails can begin here: http://www.apc.com/support/contact/ask_apc.cfm?isocountrycode=US or use esupport@apcc.com