Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-02-0604:51 AM
Unable to write firmware "SMT1500RMJ2U"
I have a UPS that is completely stuck because the firmware update on the UPS itself has failed.
I bought a genuine serial communication cable to write a new firmware and tried to write the firmware via a USB converter with an FTDI chip as the computer does not have a serial port.
The converter cable works but cannot communicate with the UPS.