UPS Overload

[BillP]

A week or so ago, my APC UPS took a lightening strike and did not function as it should and the power went out and all attached devices lost power. After about a week, the UPS went into "overload" status and removing load and rescharing batteries without load did not fix the problem. Unbfortunately, I spent $72.00 on new batteries and the problem still persists. So what other options do I have? Can it be repaired? Do I have to buy a new UPS? Can I buy one without batteries?

[BillP · Accepted solution]

Alvin,

I apologize for the inconvenience this has caused you. Before we proceed I would like to know if the equipment attached on the UPS were damaged when you got hit by lightning. From what I can see, the UPS has took the surge and sacrificed which then led to its failure.

Regarding your questions, the UPS that we are selling comes with batteries on them. The other options that you can choose are:
# Purchasing a new UPS through our Trade-UPS program. The APC Trade-UPS program* is a cost-effective way to upgrade your \\ existing units and protect your latest investment. Trade in any UPS, \\ regardless of its manufacturer or its working condition, for the latest \\ APC UPS technology and receive up to a 25% discount on your new purchase. To know more about APC Trade-UPS please click here and here. Once you are decided to go with the Trade-UPS please do not hesitate to call our toll-free hotline at 1-800-800-4272.
# If you would like to have your UPS repaired you can try to reach our authorize APC UPS Repair Center which is Coastal Business Machines. Unfortunately I do not have any details on how much it would cost. Please visit their website to know more about them, they can be reached at [www.cbmi.com|http://www.cbmi.com/].
JonPro