Ask our Experts
Didn't find what you are looking for? Ask our experts!
Launch of Consumer/Home Owner registration process! We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Search in
Link copied. Please paste this link to share this article on your social media post.
Posted: 2025-09-14 01:02 AM . Last Modified: 2025-09-14 01:06 AM
Dzień Dobry,
Zakupiłem nowy Back-UPS APC BE850G2-FR
W domu mam częste 1 sekundowe braki prądu.
UPS wyłącza urządzenia.
Następnie włącza.
Później zasila poprawnie na baterii.
Nie podtrzymuje prądu w przypadku braku prądu 1s.
Nie spełnia swojej roli podtrzymania bez wyłączania urządzeń.
Proszę o wsparcie.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2025-09-15 04:48 AM
Based only on the limited information you have provided the most likely scenario is the RBC (Replacement Battery Cartridge) is end of life (EOL).
Provide the serial number and the battery installation date here for review.
The average service life is 2-5 years based on usage, temperature, and environmental conditions. The RBC can endure 260 cycles before it show’s degradation / performance.
Another possibility is the unit is not working properly. If the system is still under APC Warranty please contact APC Technical Support to initiate a RMA.
You’ll need to provide the serial number, receipt, and active fault / error codes if present and brief description of the problem.
You may use the following APC Resource Link to check the warranty status. Along with contacting APC Technical Support via Chat, Email, Telephone for your region:
https://www.apc.com/us/en/support/product-support/ups-factory-warranty-information.jsp
Questions Ask . . . 👍
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.