There is no uninstall option

Anonymous user · ‎2021-06-28

I think I will try to install PowerChute version 2.0 just to see if it reports the correct RAM in my computer. There does not seem to be a way to uninstall version 1.5 though.

I think APC left something out. Do you just install version 2.0 over version 1.5?

BillP · ‎2021-06-28

As to the RAM reporting, this may or may not be applicable, but if you are using a 32bit OS it will not detect over 4 gigs, and even with 4, due to IRQ useage and memory allocation, you will really only see just over 3 - 3.5 gigs.

See Answer In Context

Anonymous user · ‎2021-06-28

I used Safe Mode to remove version 1.5. I then installed version 2.0. Did not make a difference in the amount of RAM being reported. Kinda strange.

Techie_apc · ‎2021-06-28

Tim, you can uninstall the PCPE version 1.5 manually by following the manual uninstallation instructions. I would recommend that you to call in APC's customer care(1-800-800-4272/http://www.apc.com/support/index.cfm) as they can provide you the steps to uninstall the PCPE manually. I hope that this helps.

BillP · ‎2021-06-28

As to the RAM reporting, this may or may not be applicable, but if you are using a 32bit OS it will not detect over 4 gigs, and even with 4, due to IRQ useage and memory allocation, you will really only see just over 3 - 3.5 gigs.