The battery protection side of my ES 550 isn't working

[Anonymous user]

I have an ES 550 that's about 5 years old. The other day, I had a space heater plugged into the battery protection side...and I think it blew it out. The heater stopped working, and now I only get power from the surge protector side. 

I didn't realize what the problem was and I actually got a replacement battery. Well, it's not a battery issue since that battery protection side still doesn't work. Is there a way to reset it so I can try to get those outlets to work or did I fry it?

[BillP]

Hi Noam,

I am not certain how effective a UPS brain-dead (logic reset) would be in this case, but it's certainly worth a try: you can find instructions in this article on how to perform it.

Other than that, I also recommend checking if the UPS circuit breaker has tripped, this can be reset if it "popped" out.

[Anonymous user]

That didnt seem to work. Any other ideas? What's weird is it didnt seem to trigger the circuit breaker. I wonder if that changes what I can do to repair it.

Thanks!

[Anonymous user · Accepted solution]

Is there anything that might work if I take it apart some? I'd really like to fix this. Again, none of the outlets on the battery protection side work. The surge protection side works fine.