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Surta3000Xl Need Schematic

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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mrsing_apc
Crewman
Crewman
0 Likes
4
173

Surta3000Xl Need Schematic

This was originally posted on APC forums on 4/23/2013


I am seeking a schematic for my Surta3000xl. I have spent hours trolling the internet searching for one but no luck. Its a shame spent $600 for the Ups and another $200 for batteries. After four months it is dead.


Someone please help.


Accepted Solutions
mrsing_apc
Crewman
Crewman
0 Likes
0
173

Re: Surta3000Xl Need Schematic

This was originally posted on APC forums on 4/29/2013


APC Policy

Well I am sure that makes good corporate sense. Although I cannot think of many commercial products that I have purchased in the past where I could not purchase a service manual. I am not a big company and I cannot afford to give you another $1200 dollars plus shipping for a trade in.

So I guess I am on my own. Fortunately I am pretty good at fixing stuff like this even without a schematic. It is sad that companies today manufacture equipment that is un supported. Hey if it stops working you can just throw it in the trash and buy a new one from us.

Be assured any future commercial  projects I am a part of will not include an APC UPS. If you can not support the people in the field using your equipment I am certainly going to look elsewhere.

.

See Answer In Context

4 Replies 4
mrsing_apc
Crewman
Crewman
0 Likes
0
173

Re: Surta3000Xl Need Schematic

This was originally posted on APC forums on 4/26/2013


Well I guess I am on my own. APC has offered to give me credit on a trade in. Should only cost $1200 plus shipping to replace it.

I guess I will either figure it out myself or it will wind up at the garbage dump

It is time to find a UPS that is better supported.

mrsing_apc
Crewman
Crewman
0 Likes
0
173

Re: Surta3000Xl Need Schematic

This was originally posted on APC forums on 4/27/2013


Well I looked at the ups today and found Q729, D714 and F705 blown. I guess I will change these and hope for the best.

THANKS APC

BillP
Administrator Administrator
Administrator
0 Likes
0
173

Re: Surta3000Xl Need Schematic

This reply was originally posted by Chris on APC forums on 4/29/2013


Unfortunately, we do not give out schematics for our UPS'. Though our UPS' do technically have replaceable parts, we don't give out schematics as we don't support customers replacing these components on their own.

mrsing_apc
Crewman
Crewman
0 Likes
0
174

Re: Surta3000Xl Need Schematic

This was originally posted on APC forums on 4/29/2013


APC Policy

Well I am sure that makes good corporate sense. Although I cannot think of many commercial products that I have purchased in the past where I could not purchase a service manual. I am not a big company and I cannot afford to give you another $1200 dollars plus shipping for a trade in.

So I guess I am on my own. Fortunately I am pretty good at fixing stuff like this even without a schematic. It is sad that companies today manufacture equipment that is un supported. Hey if it stops working you can just throw it in the trash and buy a new one from us.

Be assured any future commercial  projects I am a part of will not include an APC UPS. If you can not support the people in the field using your equipment I am certainly going to look elsewhere.

.