Smart UPS SRVS1KI battery current is always zero

[evrenyeni]

Hi folks,

I have just gotten a new Schneider SRVS1KI (identical with APC SRV1KI). It works well so far and keeps my system for a decent duration but one thing got my attention: Battery Current is always shown as zero at the monitoring software. I did a full battery discharge test and nothing went wrong.

Why it is shown as zero, any ideas? And could the product (or only the battery inside) be defective? Should I send it to the repair center?Main Status Screen during line mode.UPS Info Screen. Battery current is shown as zero here too.Battery Current Diagram: Always zero 🙂Self Test Screen: Self test passedMain Status Screen during battery test mode.

[JonPro]

Hi @evrenyeni 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  Apologies for the late revert, thank you for sharing this with us.

Is the value 0 as well when you unplug the UPS and let it run on battery?

[evrenyeni]

Yes, the value is 0 as well when I unplug the UPS and let it run on battery.

[JonPro]

If you have reached out to your local technical support team, kindly DM me the case number.

If you have not, kindly share with us the screenshot while it is running on battery with the battery current at 0 and I will be sharing it with our Developers.