Smart-UPS SRT 3000 Problem

[NCristian05]

Hello,

I've got a Problem with a new Smart-UPS SRT 3000.

Model: Smart-UPS SRT 3000

SKU: FJRT3000XLIX322

Serial Number: AS2306192926

Manufacture Date: 02/11/2023

Firmware Revision: UPS 05.3 (ID1010)

Battery SKU: APCRBC152

Starting today I started receiving the following messages:

09/18/2024	19:54:12	UPS: A discharged battery condition no longer exists.
09/18/2024	19:54:06	UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.
09/18/2024	19:49:12	UPS: A discharged battery condition no longer exists.
09/18/2024	19:49:06	UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.

 

 It will do this every few minutes, alternating between the two messages.

Smart-UPS SRT 3000

Last Battery Transfer: None

Battery Temperature: 26.0°C

Runtime Remaining: 9hr 25min 43sec

UPS Input: Input Voltage

218.6  VAC @  50.1  Hz

UPS Output

Output Voltage: 229.8  VAC @  50.1  Hz

Load Current: 0.4  Amps

Output VA: 3.4 %

Output Watts: 3.3 %

Output Efficiency: battery charging

Output Energy Usage: 142.91 kWh

Battery Status 

State of Charge: 100.0 %

Battery Voltage: 109.6  VDC

Next Battery Replacement Date: 01/07/2029

 Any solution?

[Teken]

I would highly recommend you contact APC Technical Support to create a service request to track this problem.

Next, manually initiate a Self Test either through the LCD Menu, NMC, Power Chute Software.

What are the results of doing so?!? Also please upload the data & event logs since installation.