Smart-UPS 3000 upgrade failed

[tomstramis]

I tried to upgrade Smart-UPS 3000 (SMT3000RMI2U) ID18 by serial cable from version 6.5 to 15.1. 

FUW found UPS, transfer image and waiting for upgrade finish. After half of hour the UPS still says on their display "Upgrade in progress" with last 3 LEDs were steady on. After power cycle UPS is death.

Is there some recovery issue, some bootloader firmware or other way to fix it? Or reprogram flash memory?

Btw other same type UPS was upgraded from 9.2 to 15.1 and all was ok.

Thank you

Tom

[tomstramis]

I tried to upgrade Smart-UPS 3000 (SMT3000RMI2U) ID18 by serial cable from version 6.5 to 15.1. 

FUW found UPS, transfer image and waiting for upgrade finish. After half of hour the UPS still says on their display "Upgrade in progress" with last 3 LEDs were steady on. After power cycle UPS is death.

Is there some recovery issue, some bootloader firmware or other way to fix it? Or reprogram flash memory?

Btw other same type UPS was upgraded from 9.2 to 15.1 and all was ok.

Thank you

Tom

[Teken]

Hello Tom,

If the hardware is still under Warranty please contact APC Technical Support to initiate an RMA.

If the unit is not under warranty you may review this third party resource link and consider this option:

https://www.tarball.ca/posts/unbricking-an-apc-smt3000-ups-after-a-failed-firmware-update/

Questions Ask - If not and this answered your query please mark this reply as a solution to help the next person asking the same. 👍

[tomstramis]

Thank you! i will try it

Tom