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Posted: 2021-08-2005:58 AM
Self-Test is disabled after firmware upgrade
In web dashboard, it said UPS firmware is out dated, so I executed firmware upgrade, and it completed successfully. However, after that, the Self-Test becomes disabled and I can't run any diagnostics!
It says, as in the screenshot below, that SmartConnect access is disabled on UPS, and asks me to enable it from device LCD screen, which I can't see it possible for this model.
UPS Model: SMC1500IC Product ID: 28-29-86-33-A9-51 Firmware: v 04.1 Old firmware: I'm not so sure, but I think it was v03.2
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Posted: 2021-08-2007:04 AM
It is RESOLVED now!
Apparently the new firmware comes with SmartConnect setting OFF. But, it was not clear how to change any configuration on this model!
I checked and manual, and learnt I have to press both Menu and Mute buttons for 2 sec to enter configurations menu. Then, toggled to the corresponding setting (rc.0), and set it to (rc.1) to enable SmartConnect. After couple of minutes it worked.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-08-2007:04 AM
It is RESOLVED now!
Apparently the new firmware comes with SmartConnect setting OFF. But, it was not clear how to change any configuration on this model!
I checked and manual, and learnt I have to press both Menu and Mute buttons for 2 sec to enter configurations menu. Then, toggled to the corresponding setting (rc.0), and set it to (rc.1) to enable SmartConnect. After couple of minutes it worked.