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Self-Test is disabled after firmware upgrade

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
Hisham
Crewman
Crewman
0 Likes
1
496

Self-Test is disabled after firmware upgrade

In web dashboard, it said UPS firmware is out dated, so I executed firmware upgrade, and it completed successfully.
However, after that, the Self-Test becomes disabled and I can't run any diagnostics!

 

It says, as in the screenshot below, that SmartConnect access is disabled on UPS, and asks me to enable it from device LCD screen, which I can't see it possible for this model.

 

UPS Model: SMC1500IC
Product ID: 28-29-86-33-A9-51
Firmware: v 04.1
Old firmware: I'm not so sure, but I think it was v03.2

 

 

self test.png

Tags (1)

Accepted Solutions
Hisham
Crewman
Crewman

Re: Self-Test is disabled after firmware upgrade

It is RESOLVED now!

Apparently the new firmware comes with SmartConnect setting OFF. But, it was not clear how to change any configuration on this model!

I checked and manual, and learnt I have to press both Menu and Mute buttons for 2 sec to enter configurations menu. Then, toggled to the corresponding setting (rc.0), and set it to (rc.1) to enable SmartConnect. After couple of minutes it worked.

See Answer In Context

Tags (1)
1 Reply 1
Hisham
Crewman
Crewman

Re: Self-Test is disabled after firmware upgrade

It is RESOLVED now!

Apparently the new firmware comes with SmartConnect setting OFF. But, it was not clear how to change any configuration on this model!

I checked and manual, and learnt I have to press both Menu and Mute buttons for 2 sec to enter configurations menu. Then, toggled to the corresponding setting (rc.0), and set it to (rc.1) to enable SmartConnect. After couple of minutes it worked.

Tags (1)