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[SUPPORT] BZ400BI-BR - APC Back-UPS 400VA, 115V/220V

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Coltzinho_apc
Cadet
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362

[SUPPORT] BZ400BI-BR - APC Back-UPS 400VA, 115V/220V

This was originally posted on APC forums on 7/11/2015


Olá, estou aqui para tirar uma duvida.

Tenho um APC Back-UPS 400VA, 115V/220V. Até ai tudo bem.

O problema é que desde o dia 08 ou 09 de Julho ele quando liga dá 5 apitos e continua durante uns 8 a 10 segundos. Porém logo depois ele ligava normalmente.
Hoje (11/07/2015) ele começou a apitar sozinho por volta das 08h (AM) e até agora no momento que estou enviando essa mensagem não parou nenhum segundo.
Já tentei desligar, tirar da tomada e mesmo assim continua um apito sem fim.
Gostaria de saber o que está acontencendo.


------------

Hello, I'm here to take a doubt.
I have an APC Back-UPS 400VA, 115V / 220V. So far so good.
The problem is that from the 08 or July 9 when he connects gives 5 whistles and continues for about 8 to 10 seconds. But soon after he called normally.
Today (07.11.2015) he began beeping alone at around 08h (AM) and even now when I am sending this message did not stop one second.
I've tried turning off, to unplug and still remains an endless whistle.
I wonder what's going on.

If there are any typo, punctuation, or lack of logic in the text, sorry, it was translated by google.

Numero de Série / Serial number: 5922270485

Data da compra / Date of purchase: 31/08/2013 (31 de Agosto de 2013 / August,31,2013)

Garantia / Guarantee: 2 Anos / 2 Years

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Accepted Solutions
Terry_Kennedy_apc
Commander
Commander
0 Likes
0
363

Re: [SUPPORTBZ400BI-BR - APC Back-UPS 400VA, 115V/220V

This was originally posted on APC forums on 7/11/2015


That's an odd one. It appears to be a model exclusively for sale in Brazil. You will probably get a better response by contacting APC in Brazil directly. You can find the contact information here - the phone numbers for technical support are 0800 728 9110 / (11)4501-3434.   

See Answer In Context

3 Replies 3
Terry_Kennedy_apc
Commander
Commander
0 Likes
0
363

Re: [SUPPORTBZ400BI-BR - APC Back-UPS 400VA, 115V/220V

This was originally posted on APC forums on 7/11/2015


On the back of the unit will be a barcode sticker. It will have the model number (SU....) and serial number (xxyynnnnnnnn). Please post both of those here (feel free to X out the last few digits of the serial number if you like). That will let people determine the exact model of your UPS and its production date.

If the UPS front panel has a display with some LEDs and not just an on/off switch, unplugging it from the AC mains and pressing and holding the Off (0) button should cause the UPS to completely shut down ("dead mode") after a few seconds. That will stop the beeping, but of course the equipment connected to it will no longer receive power.

Coltzinho_apc
Cadet
0 Likes
0
363

Re: [SUPPORTBZ400BI-BR - APC Back-UPS 400VA, 115V/220V

This was originally posted on APC forums on 7/11/2015


The red LED is on and the orange (battery) flashing and beeping.
And he does not want to get into dead so at all.

Translating Image:

Input voltage: 115 / 127V
Power: 400VA / 220W
Fuse: 6A
Input Current: 3.5 / 3,1a] A
Frequency: 60Hz
EAN code: 7891519705677
Serial Number: 5922270485

Terry_Kennedy_apc
Commander
Commander
0 Likes
0
364

Re: [SUPPORTBZ400BI-BR - APC Back-UPS 400VA, 115V/220V

This was originally posted on APC forums on 7/11/2015


That's an odd one. It appears to be a model exclusively for sale in Brazil. You will probably get a better response by contacting APC in Brazil directly. You can find the contact information here - the phone numbers for technical support are 0800 728 9110 / (11)4501-3434.