SRT battery replacement will not update

[MorneMeintjes]

Hi all.

My client has replaced batteries, but the battery replacement date for the internal and external batteries will not update.

The units are SRT3000XLI manufactured 2015/2019.

Both has the same issue.

configuration->Battery->internal date-> change date (All RBC)

I there any specific procedure other than the above. Does the unit require a firmware upgrade

Please see media attached

[Teken]

Starting with the main UPS disconnect the battery cartridge and wait for the unit to declare a fault. Wait another 30 seconds and reconnect the cartridge.

The system should prompt you to confirm this is a (New) battery cartridge select YES and enter the month and year than OK / Save.

Confirm the new month and date is present on the (Main) UPS! ☝️

If it is you can do the same for the extended battery packs. You must wait for the system to declare a fault (missing battery) than wait 30-60 seconds before reconnecting the battery terminals.

This is a lot easier via the NMC if present. 👍

Once the battery dates have been updated reboot the UPS. Next, complete a Self Test of the system. Lastly initiate a battery calibration to insure the system knows the correct operational runtime.

[MorneMeintjes]

Appreciate your assistance, how do you update using the NMC, AP9630 installed at the moment.

[Teken · Accepted solution]

Configuration -> UPS -> Last Battery Replacement: Enter Month / Year and Apply.

Reboot the UPS, Initiate a manual Self Test than complete a Battery Calibration as outlined above.

Please let me know if you have more questions. If not and this information resolved the issues ensure you mark this as solved. 👍