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Reset password for SURT5000

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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nordine_apc
Crewman
Crewman
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7
282

Reset password for SURT5000

This was originally posted on APC forums on 5/27/2010


Hi all,

Can you please tell me is there a possibility to rest the ups password using the RS232 connexion?

This UPS (SURT5000) doesn't have a SNMP card.

Thx for your response.


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
282

Re: Reset password for SURT5000

This reply was originally posted by Angela on APC forums on 6/3/2010


no problem!

See Answer In Context

7 Replies 7
BillP
Administrator Administrator
Administrator
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0
282

Re: Reset password for SURT5000

This reply was originally posted by Angela on APC forums on 5/31/2010


this is confusing because we are not aware of a username and password on the UPS itself, only accessory cards or software that goes along with it.

can you please post a screenshot or capture text from your hyperterminal session so we can better understand what you're looking at?

thanks.

BillP
Administrator Administrator
Administrator
0 Likes
0
282

Re: Reset password for SURT5000

This reply was originally posted by Angela on APC forums on 5/28/2010


where is this username and password prompt coming from? a web page? please let us know how you are getting to the username and password prompt to help clear this up.

also, can you find out from the little white sticker on the unit whether this is a SURT*D*5000 or SURT5000?

nordine_apc
Crewman
Crewman
0 Likes
0
282

Re: Reset password for SURT5000

This was originally posted on APC forums on 5/31/2010


Hi all,

Yes there is no accessory card.

I used the hyper terminal (via RS232) to get measurements.

It s a SURT5000.

I don't know if there is a admin count that we can use to rest the password?

Thx

nordine_apc
Crewman
Crewman
0 Likes
0
282

Re: Reset password for SURT5000

This was originally posted on APC forums on 6/2/2010


HERE WE ARE
THX

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
282

Re: Reset password for SURT5000

This reply was originally posted by Angela on APC forums on 6/2/2010


ok, that is indeed an APC accessory card, either the AP9617, AP9618, or AP9619. you are accessing its local console connection.

[here are is the password reset procedure|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7879]. you will want to refer to the network management card 1 instructions.

nordine_apc
Crewman
Crewman
0 Likes
0
282

Re: Reset password for SURT5000

This was originally posted on APC forums on 6/2/2010


Hi,

Ok It's clear now, thx so much for your responses.

Cio

Message was edited by: nordine

BillP
Administrator Administrator
Administrator
0 Likes
0
283

Re: Reset password for SURT5000

This reply was originally posted by Angela on APC forums on 6/3/2010


no problem!