Getting Started with SmartConnect

[LeonardZavertnik]

I am unable to register my UPS BR1500G with a ups code: 0B2418L07887,  These are the only numbers on my Device,  Please help.   I ordered my UPS  from Amazon June 24, 2024 and received it on July 5, 2024.

[JLehr]

Hi @LeonardZavertnik 

This UPS does not have a SmartConnect port. Can you be more specific about the instructions you are following to register your UPS, please? 

Thank you.

[LeonardZavertnik]

The documentation that came with my UPS does not mention anything about a smart port, nor does is give any instructions how to register my UPS. Please help me, otherwise I may have to return the UPS to Amazon and purchase from another vendor/supplier

[LeonardZavertnik]

I don't understand why you don't understand that I have no idea what you are talking about a "SmartConnect port".  I purchased an APC UPS back up from Amazon Prime.  There were no legible instructions.  I did receive a document called User's Manual, but the print is so tiny I can't read it and the line drawings look nothing like the device I received.  The model I purchased was:

APC Back-UPS Pro 1500, Model: BR1500G, Serial #0BXXXXXXXX. 

[Teken]

The APC UPS you purchased does (NOT) support the APC Smart Connect Cloud Portal Service! ☝️

If the device did support the APC Smart Connect service there would be a RJ45 Ethernet port marked with a (Green) cloud symbol!

There obviously isn’t one present and thus you CAN’T register / enroll. 🤦‍♂️

Return the unit you have now for one that clearly states it supports the APC Smart Connect Service. 👍

[JLehr]

Hi @LeonardZavertnik 

Not all UPSs have a green SmartConnect port. Depending on your needs, what you have could be fine.

I suggest that you contact support to talk through how you want to use your UPS. They'll help you find the best solution for your needs.

You can download the user guide on this page.