Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84865members
354357posts

PowerChute won't see the UPS

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
popeyethesailor_apc
Cadet
0 Likes
1
51

PowerChute won't see the UPS

This was originally posted on APC forums on 4/26/2009


Have a Back UPS RS 500 connected to a PowerMac G4 through the on board USB port. The UPS was BOT through an APC re-seller/re-furbisher with no RJ45 to USB cable, so I BOT one off eBay 'cause it was 1/4 the cost of one purchased thru APC. Unfortunately from what I've read, I think APC uses a proprietary pin-out sequence forcing purchase of their cables. Can anyone confirm this?


Accepted Solutions
Erasmus_apc
Sisko
Sisko
0 Likes
0
51

Re: PowerChute won't see the UPS

This was originally posted on APC forums on 4/27/2009


Most companies do not use RJ45 to USB for their device communications; there is no "standard" for RJ45 to USB, only for RJ45 (4 pair) and USB (A-B) individually. For many cases where an RJ45 to USB connection is required, an adapter is used in lieu of an actual full cable. APC cannot provide the pinouts of their UPS comm cables, and recommends the purchase of the RJ45-USB simple signaling cable to guarantee UPS communication.

See Answer In Context

1 Reply 1
Erasmus_apc
Sisko
Sisko
0 Likes
0
52

Re: PowerChute won't see the UPS

This was originally posted on APC forums on 4/27/2009


Most companies do not use RJ45 to USB for their device communications; there is no "standard" for RJ45 to USB, only for RJ45 (4 pair) and USB (A-B) individually. For many cases where an RJ45 to USB connection is required, an adapter is used in lieu of an actual full cable. APC cannot provide the pinouts of their UPS comm cables, and recommends the purchase of the RJ45-USB simple signaling cable to guarantee UPS communication.