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PRTK Code Problem

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
Castle_Romeo_apc
Crewman
Crewman
0 Likes
1
549

PRTK Code Problem

This was originally posted on APC forums on 6/11/2011


Yes,
I have a BackUPS Pro 1400 APC UPS hooked up to my computer. I also have an ULTRA BP1000A UPS hooked up to the same machine (for peripherals). I plan on using the UPSMon software as it's the only software compaible with both UPS's. Each of the two have a serial port for monitoring via desktop computer and I have the right APC cable for the BackUPS Pro. I need the PRTK code in order for the APC UPS to communicate with the UPSMon software.

I contacted the APC staff via support ticked and I was told that the codes are proprietary even though I OWN this UPS unit. I purchased it online.

The PRTK code is NOT printed on the back, BTW.

PLEASE HELP!!!


Accepted Solutions
juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
549

Re: PRTK Code Problem

This was originally posted on APC forums on 6/12/2011


Hi Castle,

If you have the right serial cable (940-0020x) of the Back UPS Pro unit, I would suggest you to use the [PowerChute Business Edition|http://www.apc.com/tools/download/index.cfm] and install the Agent for better monitoring of the UPS, instead of requesting for the UPSLink Language.

See Answer In Context

1 Reply 1
juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
550

Re: PRTK Code Problem

This was originally posted on APC forums on 6/12/2011


Hi Castle,

If you have the right serial cable (940-0020x) of the Back UPS Pro unit, I would suggest you to use the [PowerChute Business Edition|http://www.apc.com/tools/download/index.cfm] and install the Agent for better monitoring of the UPS, instead of requesting for the UPSLink Language.