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PC dead

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Mkstretch_apc
Crewman
Crewman
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3
111

PC dead

This was originally posted on APC forums on 5/30/2012


Ive had my apc battery back up for a year or so now. I had a power outage while I was home. My pc was running on the back up battery and I shut it down. Once I got my power back I tried to turn on my pc, but it is dead. How do I contact apc about my issue? As far as I know my pc should be covered by apc.


Accepted Solutions
Mkstretch_apc
Crewman
Crewman
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0
111

Re: PC dead

This was originally posted on APC forums on 5/31/2012


Thanks much guys for the info! I also noticed the building wiring fault light is on.

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3 Replies 3
BillP
Administrator Administrator
Administrator
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111

Re: PC dead

This reply was originally posted by Angela on APC forums on 5/31/2012


you can call 800-890-4272 or contact esupport@apcc.com. they will ask you several questions and then go from there to start the claims process.

BillP
Administrator Administrator
Administrator
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111

Re: PC dead

This reply was originally posted by Jonathan on APC forums on 5/31/2012


Good day Mike,

I believe what you are referring to is our Equipment Protection Policy (EPP), the process is outlined on this URL [How to File an Equipment Protection Policy (EPP) Claim|http://nam-en.apc.com/app/answers/detail/a_id/1393/kw/epp]. There is also a knowledgebase article that would help you better understand how should you connect your devices and what other protection you need to have [APC Dataline Surge Suppression|http://nam-en.apc.com/app/answers/detail/a_id/1338/kw/epp].

Mkstretch_apc
Crewman
Crewman
0 Likes
0
112

Re: PC dead

This was originally posted on APC forums on 5/31/2012


Thanks much guys for the info! I also noticed the building wiring fault light is on.