PC dead

Anonymous user · ‎2021-06-29

Ive had my apc battery back up for a year or so now. I had a power outage while I was home. My pc was running on the back up battery and I shut it down. Once I got my power back I tried to turn on my pc, but it is dead. How do I contact apc about my issue? As far as I know my pc should be covered by apc.

Anonymous user · ‎2021-06-29

Thanks much guys for the info! I also noticed the building wiring fault light is on.

See Answer In Context

BillP · ‎2021-06-29

you can call 800-890-4272 or contact esupport@apcc.com. they will ask you several questions and then go from there to start the claims process.

BillP · ‎2021-06-29

Good day Mike,

I believe what you are referring to is our Equipment Protection Policy (EPP), the process is outlined on this URL [How to File an Equipment Protection Policy (EPP) Claim|http://nam-en.apc.com/app/answers/detail/a_id/1393/kw/epp]. There is also a knowledgebase article that would help you better understand how should you connect your devices and what other protection you need to have [APC Dataline Surge Suppression|http://nam-en.apc.com/app/answers/detail/a_id/1338/kw/epp].

Anonymous user · ‎2021-06-29

Thanks much guys for the info! I also noticed the building wiring fault light is on.