Overload Protector Button stays outside

[Anonymous user]

Today I was replacing the battery of a 750XL, we use at work, I didn't unplug the power, and just hot swapped the battery, however I removed all the load from the UPS, only the Ac was connected, everything was going ok, I unplugged the old battery and plugged the new one,at this moment the panel was on,  but while I was closing the cover panel, the UPS shutdown. I tried connecting the old battery back, not luck, unplug and plug back the AC, not luck, push all the buttons for over 10 seconds, not luck, however I noticed that the UPS in someway is giving power since the Network card is powered on, when the UPS in unplugged and the battery is connected (new one/ old one). I also noticed that Overload protector button stays all the way out, instead of 1/4'. I tried to push it in, but of course it doesn't stays in. Please let me know what can I do, why my problem happened, and what does it mean?

Regards,

Emmanuel

[BillP]

Hi Emmanuel,

I would suggest a brain dead test on the UPS to reset it. Here is the procedure

1) Turn off and unplug UPS from wall
2) Press and hold the OFF button again
3) You may see a quick flash of the LED's and you should hear an audible ""click"" from the UPS.
4) Plug UPS back into the wall and turn UPS back on

Once you reset the UPS, please try to turn it on again. If the issue still persists, please let me know the reason behind replacing the battery and how long this UPS in operation. If you are monitoring the UPS through the software please provide the event and data logs and also let me know the exact model number of the UPS which is on the white bar code label located on the rear of the UPS.

I would also require the replacement battery model and serial number

Thanks and regards,

Vinay

[Anonymous user]

Hello Vinay,

I did the brain test, it didn't do anything, the UPS seems to be "dead" there is no audible sounds or lights at all in the electronic panel. The reason behind replacing the battery was that, it stopped working, well the SNMP message that we got since a while ago said "there is a faulty battery", so that was the reason for replacement. 

The model is SUA750XL

Serial number is : AS0939140394

The replacement battery model and serial number are:

MODEL :RBC7

SERIAL NUMBER is: 7A1634L29638

Regards,

Emmanuel

[BillP · Accepted solution]

Looks like the UPS itself have failed. You might have to consider replacing the UPS itself. Contact Schneider Electric tech support for the options: 800-800-4272

Vinay