Network Management Card Not emailing some Events

[Anonymous user]

Hi,

I have a SmartUPS 3000 with a AP9619 management card. I am getting all events logged in the log but some events are not emailing. The main one is for

UPS: On battery power in response to an input power problem. [0x0109]

I do not get an email for this event, I do get an email for the cleared event:

UPS: No longer on battery power. [0x010A]

When I am checking the settings in the Web browser under Administration - Notification; I have the correct event in the Address bar:

[http://************/eventdtl.htm?code=0x0109]

I have no idea why this isn't working. I get evey other event emailed Please help as this is the event email I really need to get!!!!!!

Many thanks

Simon

[Anonymous user]

Hi,

I have a SmartUPS 3000 with a AP9619 management card. I am getting all events logged in the log but some events are not emailing. The main one is for

UPS: On battery power in response to an input power problem. [0x0109]

I do not get an email for this event, I do get an email for the cleared event:

UPS: No longer on battery power. [0x010A]

When I am checking the settings in the Web browser under Administration - Notification; I have the correct event in the Address bar:

[http://************/eventdtl.htm?code=0x0109]

I have no idea why this isn't working. I get evey other event emailed Please help as this is the event email I really need to get!!!!!!

Many thanks

Simon

[Anonymous user]

Thanks for the welcome, screen shot attached.

[Techie_apc]

Simon,

Had the NMC been sending all the events before? Could you please let us know the Network Management Card firmware version?

[Anonymous user]

Hi,

I have only just installed the card which has an APC OS of v3.6.1, I have not ever had it email the "UPS: On battery power in response to an input power problem. [0x0109]" event ever.

The Application Module Version is v3.5.8

I am using PowerChute Network Shutdown version 2.2.3 to configure the NMC.

The config.ini file entry for the event is:


; UPS: On battery power in response to an input power problem.
E0109=E,E[+-05S+02M-1:::],T[:::::],P[:::]

Thanks for your help

Message was edited by: SIBY

[BillP]

Welcome to APC Forum Simon.

Can you post a screenshot of your card's web interface for the specific event's wherein the e-mail does not work? See my attachment please

[BillP]

Simon,

Can you e-mail your config.ini to me? I will try to load it here in our NMC and check it.

[BillP]

you can also [reference this article and method|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=8673] to check if the particular events you are or are not getting are configured to get emails.

[BillP · Accepted solution]

Simon,

I already replied to your e-mail and I will wait for your response tomorrow.