Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Model BE500Y-IN: Dies after 4-5 min with no low battery warning

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • Model BE500Y-IN: Dies after 4-5 min with no low battery warning
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
101
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

0 Likes
2
961
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

Model BE500Y-IN: Dies after 4-5 min with no low battery warning

I have purchased a UPS Model BE500Y-IN last week. After initial charging for one day, I tried it out -- the UPS transfers to battery without problems, but after about 4 min, it shuts down without any low battery warning. After this, the status LED flashes red and green alternately each second. Can anyone please tell me why this is happening?

Once utility power becomes available, the UPS automatically does the self test successfully. If the power goes off again, it can again function for 4-5 min. and then shuts down abruptly. Currently, I have just connected a DSL modem to the UPS outlet, and working with a laptop connected to the surge-protection only outlet.

Labels
  • Labels:
  • Back-UPS & Surge Protectors
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
Sisko

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

0 Likes
0
961
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

Hello,

What is the Watt consumption of the DSL modem? Based on what you're describing, it may be less than 50W. A Back-UPS will not operate on battery with less than a 50W load, as the UPS will not sense it is powering anything, and power itself off.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 2
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
Sisko

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

0 Likes
0
962
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

Hello,

What is the Watt consumption of the DSL modem? Based on what you're describing, it may be less than 50W. A Back-UPS will not operate on battery with less than a 50W load, as the UPS will not sense it is powering anything, and power itself off.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

0 Likes
0
961
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 10:04 PM . Last Modified: ‎2024-03-25 11:45 PM

Thanks a ton!!! You were right on the dot.

I connected my laptop as well to the battery backup outlet so that the load is over 50W, and now it's working fine -- I just tested it.

Thanks again and regards.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of