Low batter capacity being reported.

[Anonymous user]

I have a second UPS, a XS 1000.

This unit started beeping frantically a few months ago when a local power outage took place, this was the first time it was relied upon to handle a real outage.

The problem is that it was beeping becuase there was only 4 or 5 mins battery time left, yet it did this within just a few minutes of the power going off.

The unit is loaded at about 140 watts.

The spec says I should see at least 30 or 40 mins battery time at that load.

The unit was purchased BRAND NEW in Nov 2010.

I have just relocated a load of equipment and examined this UPS more closely.

It seems to pass the self-test, reports battery is 100% charged and is loaded to about 140 watts BUT says expected battery time is 5 mins. If I load it to just say 15 or 20 watts, the reported battery time leaps to 68 minutes.

I am pretty annoyed this UPS reports such a low batter time (and my other UPS failed completely a few days ago, see this post https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/bd-p/datacenter-forum and wonder if I am just very unlucky or do other people get dissapointing performance from these low end units?

All in all I spent some 350 bucks about five months ago and have a) a dead UPS and b) another UPS that appears to have a messed up battery.

What can I do about this low battery time issue??

Hugh

Message was edited by: Morantex

Message was edited by: Morantex

[Anonymous user]

Hi Morantex, it does sound like you are having some type of runtime issue with that unit. Since the unit was purchased fairly recently it still should be covered under warranty (i can't confirm this without having the actually serial number of the ups). I would suggest calling in to tech support at 1 800 800 4272 and will be able to help you out (if the unit is covered under warranty they would be the ones to look at a possible RMA) Hope this helps.

[Anonymous user]

OK I will try that, a replacement is on it's way as we speak for my other unit that has serioulsy failed (that one now reports F05 when switched on) so I will end up having to return two units and pay for the shipping.

Can anyone tell me approx cost of shipping these heavy items from Wilmington, DE to the PA office?

Also, when a unit is replaced like this, does the warranty on the new unit begin afresh?

Thanks

Hugh

[BillP · Accepted solution]

Hi Morantex, APC gives the end user 30 days to ship the original unit back after you have received the replacement unit. And the warranty of the original unit is carried over to the replacement unit you'll receive.
Hope this helps, and here is the warranty statement that APC has on the website.
Thanks!
http://www.apc.com/support/service/in_warranty_service.cfm