How request a refund?

[Anonymous user]

Hello,

I bought a UPS on March 6th, the UPS did not work and I sent it for replacement, to this day I have no answer.

I'm going to buy another UPS from a company that has better after-sales support. How can I ask for the money back?

Thanks a lot.

UPS Info (open case, not answered)

Su solicitud fue registrada con el número: 37272912
Asunto:  Ask APC: UPS Fallado
Fecha de creación: 3/13/2017 

Categoría: Sales Assistance
País: ar
Familia de productos: Back-UPS
Modelo: BX1100CI-AR
Número de serie: 3B1614X13222

[BillP]

Hi,

Sorry to hear of you inconvenience. What is your case number. I will research the case and request that a support representative contact you immediately.

As for a refund, did you purchase the unit from the APC by Schneider Electric web site? If so you can go to the site an request a refund or contact local support for assistance. If you purchased the unit from a reseller / partner you will need to contact them about a refund. 

[Anonymous user · Accepted solution]

Thanks a lot