How do I set up a personal, not business account?

[wynsmth]

I have been trying for days to set up a personal account for a new APC Back-UPS & I keep getting forced into a business account with no option at all for a personal account. I am not a business! How do I set up a personal account? I have spent over 2.5 hours with inept chat support, getting passed from one agent to another & no one has a clue how to do this!! The response I got from Teken in the community forum is exactly where I started that brought me to this mess. I got an email from primarysupport@se.com on 10-9-25 to which I resounded on 10-13-25 & I have heard nothing back. I either need to get this sorted out before the end of this week or I am retuning the APC BN1350M2 & getting a CyberPower UPS. I am quickly loosing all confidence in APC & Schneider Electric & have no clue if I even have a warranty or if it will even be honored!