Ask our Experts
Didn't find what you are looking for? Ask our experts!
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Search in
Posted: β2021-06-29 06:24 AM . Last Modified: β2024-03-21 05:32 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:24 AM . Last Modified: β2024-03-21 05:32 AM
here is my problem, my UPS SURT8000XLI . it goes sometimes on and sometimes on bypass normal.
I explain: when I switched on after booting, it passes on the bypass and goes back to the normal, it behaves like this all the time.
I need help.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
hi - can you tell us what the load is attached to this unit and what the percentage is?
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:24 AM . Last Modified: β2024-03-21 05:32 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:24 AM . Last Modified: β2024-03-21 05:32 AM
yes, when the problem happened it have a load at 20%.
Message was edited by: seanaly
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:24 AM . Last Modified: β2024-03-21 05:32 AM
alrighty, did it have a load at some point though when this problem initially happened?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
but what exactly is the load? switches, routers, etc? i need to know what the type of equipment was. thanks.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
no load, cause when i turn off all the load the problem appears.
I turned on the ups without load but the problem still appear.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
the load is: computers, switch
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
alrighty. sometimes certain types of non-linear loads can cause this type of fault on the UPS which i had decoded. i believe this UPS will need to be replaced or repaired if it is under warranty unfortunately. i dont think that we can fix it π
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
my ups is not in warraty, that's why i need to repaire it.
but i want to fix the problem on the cards
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
what problems on the cards? and what do you mean by "cards?" here in the US we have one certified repair place or we have to replace the entire UPS. i am not sure what is offered in your region?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2021-06-29 06:25 AM . Last Modified: β2024-03-21 05:32 AM
hi - can you tell us what the load is attached to this unit and what the percentage is?
Link copied. Please paste this link to share this article on your social media post.
Youβve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.