FAULT ON SURT8000XLI

[Anonymous user]

here is my problem, my UPS SURT8000XLI . it goes sometimes on and sometimes on bypass normal.
I explain: when I switched on after booting, it passes on the bypass and goes back to the normal, it behaves like this all the time.
I need help.

[Anonymous user]

yes, when the problem happened it have a load at 20%.

Message was edited by: seanaly

[BillP]

alrighty, did it have a load at some point though when this problem initially happened?

[BillP]

but what exactly is the load? switches, routers, etc? i need to know what the type of equipment was. thanks.

[Anonymous user]

no load, cause when i turn off all the load the problem appears.
I turned on the ups without load but the problem still appear.

[Anonymous user]

the load is: computers, switch

[BillP]

alrighty. sometimes certain types of non-linear loads can cause this type of fault on the UPS which i had decoded. i believe this UPS will need to be replaced or repaired if it is under warranty unfortunately. i dont think that we can fix it 😞

[Anonymous user]

my ups is not in warraty, that's why i need to repaire it.
but i want to fix the problem on the cards

[BillP]

what problems on the cards? and what do you mean by "cards?" here in the US we have one certified repair place or we have to replace the entire UPS. i am not sure what is offered in your region?

[BillP · Accepted solution]

hi - can you tell us what the load is attached to this unit and what the percentage is?