Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82528members
350133posts

EX7 Solution-Pac RS232 Solaris 10 setup: help please

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
Ned_apc
Cadet
0 Likes
3
169

EX7 Solution-Pac RS232 Solaris 10 setup: help please

This was originally posted on APC forums on 8/23/2011


After owning this EX7 for about 5 years (and replacing the batteries once) I am finally trying to get the management software to work and I'm having trouble. All the RS232 stuff seems OK: I've checked the DTE/DCE ends are "mating" properly (electrically speaking) but there does not seem to be any data flowing over the wires. How can I troubleshoot this thing? The Solution-Pac software simply tells me that it is failing to get a response out of the UPS having claimed it sent a Z command (I think). Can I, for example, use tip to connect directly to the serial port and type some string that ought to provoke a response? Is there some magic to the DB9 serial cable that comes with the UPS? Does it require any RS232 signals other than data?

Information is thin on the ground and I'm running out of ideas. All non-inflammable suggestions are welcomed.


Accepted Solutions
juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
172

Re: EX7 Solution-Pac RS232 Solaris 10 setup: help please

This was originally posted on APC forums on 8/25/2011


Hi Seagoon,

What is the model number of the UPS? May I know what exactly you are trying to accomplish?

See Answer In Context

3 Replies 3
Ned_apc
Cadet
0 Likes
0
171

Re: EX7 Solution-Pac RS232 Solaris 10 setup: help please

This was originally posted on APC forums on 8/30/2011


It is an MGE Pulsar EX7: is there a more precise model number somewhere that I need to find?

All I am trying to do is to get the Solution-Pac software, running on a Sparc Solaris 10 platform, to work to the extent that it will tell me if there is a problem with the EX7. That's it. Nothing very sophisticated. I just want some warning, in the event of a power outage, that the battery is about to go dead.

Many thanks for your willingness to help.

juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
171

Re: EX7 Solution-Pac RS232 Solaris 10 setup: help please

This was originally posted on APC forums on 9/6/2011


Hi Ned,

Sorry for a very delayed response. After few researches, it was found out that MGE Pulsar is already owned by Eaton. You might want to call their tech support hot line to get the software.

Thank you for using APC Discussion Forum.

juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
173

Re: EX7 Solution-Pac RS232 Solaris 10 setup: help please

This was originally posted on APC forums on 8/25/2011


Hi Seagoon,

What is the model number of the UPS? May I know what exactly you are trying to accomplish?