Back-UPS XS 1300 not Allowing Windows 7 64bit PC to Hibernate or Sleep

[BillP]

This question was originally posted by David on APC forums on 8/23/2011

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I recently bought a Back-UPS XS 1300 (BX1300G) from Best Buy and so far I love it except one huge deal killing issue. The UPS will not allow my windows 7 64bit PC to hibernate, sleep or shutdown when I let it idle. I can leave it on all night and it will never hibernate/sleep. This is a huge issue because of the power usage and I leave my PC to idle because of my SSD raid 0 setup (it needs to idle to run garbage collection). If I cannot fix this issue it is going back to Best Buy and I am going back to a power protector.

Message was edited by: cbpagent72

[BillP]

This reply was originally posted by Angela on APC forums on 8/24/2011

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what have you done so far to get this to work? first, you need to install powerchute personal edition software and in order to gracefully shutdown your system, you need to connect the RJ-45 to USB data cable to the Data Port on the UPS and a USB port on your computer. if this isn't done, it'd explain why it doesnt appear to be working properly.

if you did do it, let me know exactly what you connected, installed, etc and how/where.

[BillP · Accepted solution]

This reply was originally posted by David on APC forums on 8/25/2011

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I have done all of the above and even tried changing USB ports. I have tried using the latest power chute software and it just doesn't let the PC sleep.
I have a ASUS P8Z68V-Pro mother board and a Intel core i7 2600k cpu.