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Computer restarts during self test but works fine during power outage

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
elton_to_apc
Cadet
0 Likes
1
79

Computer restarts during self test but works fine during power outage

This was originally posted on APC forums on 5/31/2009


Hi,

I have a self built computer with antec power supply (below 500W), intel core 2 duo and 9800GT. Evey time I run the self test or powerchute automatic self test, my computer restarts when the green light becomes solid from blinking. However when I try to unplug the power cord from the UPS imagine a power outage it works perfectly with no restarts or shut down. I wonder what could cause the problem. I have also tried attached only a lamp to the UPS and run the self test under powerchute, the test runs fine and claims the unit is working normally.

UPS: BACK-UPS RS BR1200
Average: 200Watts in limit of 780Watts

Any reply would be greatly appreciated.

Thanks,
Elton


Accepted Solutions
Erasmus_apc
Sisko
Sisko
0 Likes
0
79

Re: Computer restarts during self test but works fine during power outage

This was originally posted on APC forums on 6/1/2009


You can also run a self test manually with no software or cable attached by just holding the power button for about 2 seconds. You will hear a beep and the flashing online LED will appear and the UPS will then begin a self-test.

Can you disconnect the USB cable ends from both the UPS (data port) and your PC, uninstall the PowerChute software, and then run this manual self-test?

Also, do you have any other load on the UPS besides the PC?

See Answer In Context

1 Reply 1
Erasmus_apc
Sisko
Sisko
0 Likes
0
80

Re: Computer restarts during self test but works fine during power outage

This was originally posted on APC forums on 6/1/2009


You can also run a self test manually with no software or cable attached by just holding the power button for about 2 seconds. You will hear a beep and the flashing online LED will appear and the UPS will then begin a self-test.

Can you disconnect the USB cable ends from both the UPS (data port) and your PC, uninstall the PowerChute software, and then run this manual self-test?

Also, do you have any other load on the UPS besides the PC?