Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

USB PORTS LOSING POWER AFTER INSTALLING POWERCHUTE

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • USB PORTS LOSING POWER AFTER INSTALLING POWERCHUTE
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Janeway Teken
99
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
7
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

USB PORTS LOSING POWER AFTER INSTALLING POWERCHUTE

My system ran with no issues for 2yrs until last week when I purchased an APC ES 750

I went online and installed the lastest version of Powerchute ........... I still kept getting "unable to communicate" . I uninstalled Powerchute.

Then I started to lose power to the keyboard and mouse. I unplugged the apc usb from the pc. Still losing power.

I did a SYSTEM RESTORE prior to the APC ............ still losing power.

I am running Vista....... system still plugged into the apc

As I said, my system was stable before buying this headache

Labels
  • Labels:
  • Back-UPS & Surge Protectors
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

once you click on a value on the left hand side of the tree, DisplayName would be a value on the right hand side.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 7
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

i am not sure how installing powerchute would cause this issue..

does this happen regularly? if so, how often? does it only happen when coming out of standby/hibernate?

are you using a USB hub?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

where do i find DisplayName in the registry

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:55 AM . Last Modified: ‎2024-03-22 03:49 AM

Ever since I installed Powerchute ....... ran stable for 2 yrs until I installed the crap

Been doing it at least twice a day.

I unplugged the pc from the APC and into a surge protector.

Lost USB power again but only to the keyboard. Without shutting down I plugged keyboard into different port and had power.... been stable for 2 days

I don't use a hub, sleep or hybernate


The funny thing is, 2yrs ago, a friend got a new Dell .... had the same issue ...... he and Dell thought it was a pc issue so Dell replaced the pc ..... he did not install powerchute in the replacement pc ......... no issues

Mine is not a Dell ....... but as I said, ran stable until install this crap

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:49 AM

how do you know your friend's PC wasnt at fault. Dell replacing the PC did not prove either way that the UPS was at fault. the UPS only uses USB drivers already on the XP/Vista system. the software does not edit anything dealing with USB since the drivers are built into windows.

i could understand if the Vista/XP drivers used by Windows conflict or cause a problem with the keyboard or something but those drivers are always there.

and i am sure if this happened to more than one person and was very common, we would know about it.

are you sure this isnt following a particular USB port or section of USB ports. have you tried plugging anything else into it, besides the keyboard and mouse to see if it loses power after a couple days.

what type of keyboard and mouse is this? is it by chance a wireless RF receiver? or is it a wired connection?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:49 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:49 AM

Maybe you miss what I said .............. MY SYSTEM RAN STABLE FOR 2 YEARS UNTIL I INSTALLED POWERCHUTE.

Let see...... what did I add recently to my system POWERCHUTE

If your system has been stable until you add something........rule number 1 look at the last thing you added

it a hardwired logitech mouse, hardwired Saitek keyboard

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

0 Likes
0
833
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

yes i did see that. with all of my experience i have never seen anything like this so forgive me. i do not see how the two are related and how powerchute could affect the power on the USB ports. i am not saying i couldn't be wrong though..

you can try making sure that powerchute is completely removed via [this thread|http://forums.apc.com/spaces/15/universal-transfer-switch/forums/general/5086/warranty-coverage-help...] if you feel its the cause of the problem but i personally do not. i am not sure what else to check except making sure powerchute is completely removed.

maybe if someone else wants to chime in..

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

0 Likes
0
834
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 12:56 AM . Last Modified: ‎2024-03-22 03:48 AM

once you click on a value on the left hand side of the tree, DisplayName would be a value on the right hand side.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of