Communication Loss observed in Console: a concern re Device settings?

minimal_apc · ‎2021-06-29

i am using PowerChute Business Edition Deluxe (v.9.0.1), with my APC Smart-UPS 1500VA USB & Serial 230V (model:SUA1500i), a PC desktop and Dell monitor. The PowerChute console often shows Communication Lose between my computer and UPS - a question mark next to UPS and my computer, while often there's a green check to suggest communication is on.

Should i be concerned about this in terms of PowerChute NOT enabling the Device Properties settings that i have configured?

BillP · ‎2021-06-29

So you're saying your computer shows loss of communication but the software is showing no issues? If this is the case, does it reestablishment communication by itself? Are you using this with USB or serial?

See Answer In Context

BillP · ‎2021-06-29

So you're saying your computer shows loss of communication but the software is showing no issues? If this is the case, does it reestablishment communication by itself? Are you using this with USB or serial?