Can't discover Agent (APC SMC2000I Smart-UPS)

Anonymous user · ‎2021-06-28

Hello!

Help me, please. I installed Software PowerChute Business Edition server and agent on Server 2008R2. Server is connected to APC UPS via USB-cable. I run Device List Wizard. And I couldn't see Agent in Discovered Devices. Where is the problem?

BillP · ‎2021-06-28

Hi,

Can you log into the PowerChute Agent web interface and is the UPS communicating with the Agent. To access the web interface open a web browser on the 2008 R2 system and enter https://127.0.0.1:6547

If communications is established between the Agent and the UPS then the next thing to check is the user name and password. When installing the Agent you are required to enter a user name and password and when you install the PowerChute Server you are required to enter a user name and password. The Server will not discover the Agent if the user names and passwords do not match.

See Answer In Context

BillP · ‎2021-06-28

Hi,

Can you log into the PowerChute Agent web interface and is the UPS communicating with the Agent. To access the web interface open a web browser on the 2008 R2 system and enter https://127.0.0.1:6547

If communications is established between the Agent and the UPS then the next thing to check is the user name and password. When installing the Agent you are required to enter a user name and password and when you install the PowerChute Server you are required to enter a user name and password. The Server will not discover the Agent if the user names and passwords do not match.

Anonymous user · ‎2021-06-28

Hello!

Thanks a lot for your advice! I had different passwords on the Server and the Agent.