Can't access AP9630

[brenrich101]

Have a SMT750RMI2U with AP9630 card installed. The AP9630 card has an IP address from DHCP, but when navigating to the web interface to configure it, I'm presented with " Error: The application was not able to load. You are attempting to access an APC device. There was a problem loading the application. Please login to the device via telnet for more details.".

I have tried upgrading the firmware via the firmware upgrade tool and FTP, but could get neither working. I am able to connect via telnet, and the about command returns the following, but I can't get it to do anything:

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9630
Serial Number: ZA1204020154
Hardware Revision: 05
Manufacture Date: 01/21/2012
MAC Address: 00 C0 B7 60 09 09
Management Uptime: 0 Days 0 Hours 32 Minutes

Application Module
---------------
Name: sumx
Version: v5.1.6
Date: Aug 11 2011
Time: 10:01:53

APC OS(AOS)
---------------
Name: aos
Version: v5.1.6
Date: May 11 2011
Time: 11:35:16

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57

Any help would be greatly appreciated in getting this card up and running again 🙂 thanks in advance.

[Teken]

If you haven't tried to reset the NMC to factory defaults give this a try:

If you need to factory reset your device, another option is to format your device. This wipes flash memory and any remaining configurations entirely, including your current TCP/IP settings. This step can be done one of two ways:

• Press and hold the NMC's pinhole reset button for 20+ seconds, ensuring the NMC's status LED is pulsing green during this time. When it changes to amber or orange, release the reset button to let the format function complete and for the NMC to complete its reboot process.

• Issue the format command via the command line via telnet, SSH, or local console. Issue a reboot command to complete the process.

Rock On . . .