Brand new USP 1500 battery is not charging

[TobyN]

I just opened my new UPS 1500 and I sure hope it's not defective right out of the box.  I properly hooked up the battery and plugged it in to test with a 600 watt load.  I ran for an hour and the battery showed 100% full and the load showed 625W.  Then I disconnected the load and the battery said 100% and the load said zero.  Then I unplugged the unit from the wall and it did the usal beeping.  Even with no load I was suprised to see the battery draining.  It drained all the way down to 35%.  I was not expecting that since there was absolutely nothing plugged into the unit.  I also smelled a funny smell coming from the unit.  Then I plugged the unit back in to get the batter charged back up to 100%.  Well after over 12 hours the batter charge is still the same. So the battery is not charging.  Please tell me what to do since this is a very heavy item and I no longer have the big box it came in.  I have been a long term user of your products and this is the first problem I have had.  Please advise this very dissapointed customer.  If I don't hear back right away then I will assume that I got rippped off from Amazon and I will notify my credit card company to get an immediate refund.  Thanks.

[Teken · Accepted solution]

I suggest you open a service request with APC Technical Support.

You’ll need to provide the serial number, purchase receipt, and brief description of the problem.

If the unit has a LCD scroll to the logs and document what errors / faults have been captured.

If the system is connected to a computer running APC Power Chute software you’ll be able to export all the relevant event / data / UPS fault logs to relay to APC. 

https://www.apc.com/us/en/support/